Chasity Pennington
South Point,Ohio
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Site Administrator
Lawrence County Early Childhood Academy
Ironton, Ohio
2022.04 - Current
- Monitoring daily operations to ensure the implementation of Head Start Performance Standards, NAEYC best practices, and all Federal, State and local rules and regulations are in compliance
- Supervising Head Start/Child Care staff
- Evaluating staff according to their job description
- Working as a team member with peers, staff, parents, and management
- Scheduling staff
- Submitting Child Care Subsidy invoices to Billing Clerk monthly
- Entering, tracking and monitoring data for children and their families
- Keeping the Head Start Director informed of all aspects of site operations
- Maintaining a professional and courteous relationship with children, parents, peers, and staff
- Published daily employee work logs and reported accurate timesheets to payroll and project management team.
- Administered and retained new hire paperwork to guarantee employees followed company policies and used proper company documentation.
- Established good working relationships with customers and maintained customer confidence through effective dialogue, open rapport and solid record of delivery on assignments.
- Led site meetings to discuss progress, challenges, and strategies for improvement.
Early Childhood Teacher
Lawrence County Early Childhood Academy
Ironton, Ohio
2018.04 - 2022.04
- Taught children foundational skills such as colors, shapes and letters
- Organized and led activities to promote physical, mental and social development
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Maintained daily records of individual activities, behaviors, meals and naps
- Developed professional relationships with parents, teachers, director’s and therapists
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Openly exchanged ideas and materials with coworkers
- Collaborated with colleagues on developing new classroom projects and monthly themes
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Administered and documented results of student assessments
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Distributed quarterly progress assessments and milestone reports to each parent
- Organized and led activities to promote physical, mental and social development.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Implemented hands-on, play-based strategies for experiential learning.
Substitute Teacher
Chesapeake Union Exempt School
Chesapeake, Ohio
2012.10 - 2018.04
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Built and strengthened positive relationships with students, parents and teaching staff
- Provided notes and reports on school day activities to primary teacher
- Requested as substitute teacher based on excellent referrals once trusted performance
- Engaged students in discussions to promote interest and drive learning
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Maintained student attendance and assignment records to prevent lapses during teacher absences
- Helped students build learning and study skills to achieve educational goals
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
- Reported problem students to principal to maintain control of classroom
- Facilitated student learning with tutoring sessions for peers in quiet, controlled environment
- Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education
- Administered quizzes and tests and documented grades to support accurate record-keeping
- Mentored, tutored and instructed students after school and during planning times
- Assigned homework to students based on curricula and modified based on daily progress
- Taught students during teacher absences and kept up with lesson plans and student assignments
- Addressed individual student needs and accommodated learning differences.
Customer Service Representative
SafeScript Inc.
Huntington, WV
2004.01 - 2006.02
- Answered inbound customer calls and responded to inquiries
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Responded to customer questions about products and services
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Listened to client concerns and asked questions to better understand needs
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
- Demonstrated strong knowledge of store services, products and policies
- Educated customers on special pricing opportunities and company offerings
- Reviewed files, records and other obtained documents to respond to customer requests
- Supported customers by phone regarding store operations, products, promotions and orders
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Resolved customer complaints via phone, email or social media
Education
Master of Arts - Early Childhood Education Curriculum&Instruction
Concordia University
Portland, OR2016-09
Bachelor of Arts - History
Marshall University
Huntington, WV2005-12
High School Diploma -
Saint Marys High School
Saint Marys, WV1999-05
Skills
- First Aid/CPR
- Training & Development
- Customer service
- Computer skills
- Friendly, positive attitude
- Excellent communication
- Good Telephone Etiquette
Certification
- Family Development Credential, 2019
- Child Development Associate, 2022
References
References available upon request.
Timeline
Site Administrator
Lawrence County Early Childhood Academy
2022.04 - Current
Early Childhood Teacher
Lawrence County Early Childhood Academy
2018.04 - 2022.04
Substitute Teacher
Chesapeake Union Exempt School
2012.10 - 2018.04
Customer Service Representative
SafeScript Inc.
2004.01 - 2006.02
Master of Arts - Early Childhood Education Curriculum&Instruction
Concordia University
Bachelor of Arts - History
Marshall University
High School Diploma -
Saint Marys High School