Chasity Rogers
Perry,United States
Summary
Dynamic and detail-oriented leader with extensive experience as a Medical Office Manager, recognized for exceptional interpersonal, planning, and customer service skills. Proven ability to enhance operational efficiency through the successful organization and streamlining of report filing systems, resulting in over 50 hours saved monthly in employee revenue. Proficient in a wide range of office applications. As a subject matter expert in the Point of Care Medical Client and Staffing database, poised to elevate administrative functions and establish new standards within the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Billing and Coding and Medical Assistant
The Medical Group Of Central Georgia
Warner Robins, GA
12.2021 - Current
- Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
- Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.
- Conducted detailed audits of billing and coding practices, identifying and rectifying compliance issues.
- Conducted regular audits of billing and coding practices, ensuring compliance with regulatory requirements and reducing risk exposure.
- Administered vaccinations and medications under physician supervision, maintaining compliance with safety protocols.
- Coordinated patient appointments, optimizing scheduling to enhance clinic efficiency and reduce wait times.
- Collaborated with healthcare providers to streamline communication and improve overall patient care delivery.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
The Medical Group Of Central Georgia
Warner Robins, GA
12.2021 - Current
- Receive and direct phone calls, obtain necessary patient information to file and update patient records and ensure all forms and consents are completed by patients
- Performs a variety pf patient care activities to assist physicians and nursing personnel
- Check-out patients, assist with referral processing and arrange laboratory services.
- Prepare patients for examination, take vitals, and record patients’ health history
- Set – up EKG machines and other ancillary tests, administer injections and medications, and preform routine specimen collection and tests
- Prepare equipment and examination rooms, and clean instruments
- Assist physician with medical treatments, procedures, and exams
- Manage inventory of medical supplies and equip exam rooms with appropriate supplies
- Managing messages, prior authorizations, patients call
- Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
- Review charts, lab test results, and encounter forms for completeness and to assess follow – up as needed
- Assists with daily and monthly quality assurance reviews including emergency kit check off
- Assist as needed including medication refill requests, pre and past clinic chart review
- Start IV’s
- Administrate shots
- Collected specimens according to established procedures
- Confidently and carefully drew blood from patients of all ages
Human Resource Manager/Recruitment Coordinator
All Ways Caring Homecare
Perry, Georgia
03.2021 - 12.2021
- Led resource allocation to enhance operational efficiency across service locations.
- Developed training programs for staff to improve service delivery and client satisfaction.
- Implemented performance metrics to assess resource utilization and optimize team productivity.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintain 100% proficiency of filing and documentation IAW Human Resource guidelines and procedures.
- Spear-headed hiring and recruitment strategies which increased new hire percentage by 300%.
Customer Service Manager/Coordinator
All Ways Caring Homecare
Perry, Georgia
04.2012 - 03.2021
- Strategic Coordination and scheduling of clients and caregivers; maintained over 90% of hours served projected to budget.
- Trusted Liaison; provided guidance and resolution amongst clients, caregivers, case managers and office staff. Maintained a record of 100% compliance and accountability.
- Solution Oriented; Generated and coordinated scheduling which ensured staffing coverage 24 hours a day and 7 days a week.
- Management of staffing, data and payroll submission; responsible for over $100,000 revenue per bi-weekly pay cycle.
- Provided oversight and accountability of Medical Records for a client base ranging over 250 patients.
- Analyzed customer feedback to identify trends and improve service offerings.
Education
Business Management, Logistics
Central Georgia Technical College
Warner Robins, GA, United States08-2026
Billing And Coding/ Medical Assistant
Health Technical College of Georgia
Warner Robins, GA12-2021
GED -
Central Georgia Technical College
Warner Robins, GA05-2004
Skills
- Medical office management
- Insurance authorizations
- Reports Generation/Analysis
- CPT and HCPCS Coding
- ICD-10
- Training/Development
- Medical billing and coding
- Medical Records Review
- Phlebotomy techniques
- Medical terminology knowledge
Certification
- Introduction to Computers
- Principles of Management
- Principles of Marketing
- Inventory Control Procedures and Purchasing
- Distribution Principles
- Supply Chain Management Principles
- Interpersonal Relation & Professional Development
Timeline
Billing and Coding and Medical Assistant
The Medical Group Of Central Georgia
12.2021 - Current
Medical Assistant
The Medical Group Of Central Georgia
12.2021 - Current
Human Resource Manager/Recruitment Coordinator
All Ways Caring Homecare
03.2021 - 12.2021
Customer Service Manager/Coordinator
All Ways Caring Homecare
04.2012 - 03.2021
Business Management, Logistics
Central Georgia Technical College
Billing And Coding/ Medical Assistant
Health Technical College of Georgia
GED -
Central Georgia Technical College