CHASITY SEDA
New York,NY
Summary
Dedicated hospitality and retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispensary Technician
Lenox Hill Cannabis Co.
New York, NY
12.2023 - Current
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Supported team members during busy periods, ensuring timely service for all customers.
- Increased sales revenues with proactive upselling and promotion of complementary products.
- Ensured a safe and welcoming environment for customers, addressing concerns and answering questions promptly.
- Collaborated with coworkers to maintain a clean, organized, and efficient workspace for optimal productivity.
- Streamlined dispensary operations by effectively organizing product displays and inventory management.
- Enhanced customer satisfaction by providing personalized recommendations based on their needs and preferences.
- Educated customers about various cannabis strains, products, and consumption methods for informed decisionmaking.
- Resolved customer complaints or concerns professionally, maintaining a positive image of the dispensary at all times.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Boosted efficiency in order processing by implementing an organized system for tracking orders throughout fulfillment phases.
- Sold flowers, concentrates and edibles in fast-paced environment.
Dispensary Manager
Cafe On Deck
New York, NY
04.2022 - 01.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization of dispensary workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of Cafe.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers, increasing customer loyalty by 25%
- Drafted invoices for completed work.
- Supervised 7 employees for all shifts, overseeing efficiency of all retail tasks.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Secretary/Legal Assistant
Morris K Mitrani PC
04.2017 - 02.2022
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Copied, logged and scanned supporting documentation.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Organized files for court proceedings.
- Entered new cases into company database.
- Created, indexed and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Line Cook
Talon Bar
03.2018 - 09.2018
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
- Handled portion control activities according to specified instructions provided by the chef.
- Performed waste management duties by ensuring that trash was properly and safely disposed of.
- Monitored the time and heat of equipment ensuring that both were regulated as necessary.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Established and maintained a positive work environment.
- Assisted customers with carry-out service.
- Sorted, soaked and washed flatware.
- Offered enthusiastic and personable service to all customers.
Hostess/Server/Bartender
Frank's Cocktail Lounge
01.2011 - 06.2017
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
Education
Associates - Speech And Communication, Sociology And Psychology
American Academy McAllister Institute Of Funeral Services
New York, NY03.2015
Skills
- Time management
- Customer service oriented
- Attention to detail
- Customer and client relations
- MS Office proficiency
- Organization skills
- Personable and outgoing
- Cash handling expert
- Team leadership
- Promotional understanding
- Strong work ethic
- Hospitality expertise
- Presentation skills
- Flexible schedule capability
- Excellent judgment
Certification
- Licensed NYS Tattoo Artist - 2021
- New You Beauty Permanent Cosmetic Artistry Training - 2021
Timeline
Dispensary Technician
Lenox Hill Cannabis Co.
12.2023 - Current
Dispensary Manager
Cafe On Deck
04.2022 - 01.2023
Line Cook
Talon Bar
03.2018 - 09.2018
Secretary/Legal Assistant
Morris K Mitrani PC
04.2017 - 02.2022
Hostess/Server/Bartender
Frank's Cocktail Lounge
01.2011 - 06.2017
Associates - Speech And Communication, Sociology And Psychology
American Academy McAllister Institute Of Funeral Services