Danielle Adams
Norwich
Summary
Results-oriented and self-motivated professional with proven ability to streamline processes and implement programs that help achieve company goals. Demonstrated success in initiating, promoting and maintaining strong interpersonal relations. Provides service courteously, professionally, and tactfully with public, staff, supervisors, and vendors. Forte for analyzing problems to develop efficient and cost-effective solutions. Collaborator that easily establishes rapport and flourishes in both team and independent environments. Upbeat, driven and dependable, able to adapt effectively to challenging and time-sensitive situations. Exceptional interpersonal, verbal, and written communication skills. Computer skills include Microsoft Excel, Word, PowerPoint, Outlook, One Note, Web based applications.
Overview
19
19
years of professional experience
Work History
Dispensary Technician
Fine Fettle
Old Saybrook
12.2024 - Current
- Assisted customers with product selection and provided accurate information.
- Maintained inventory levels and organized stock for efficient access.
- Processed customer transactions accurately using point-of-sale systems.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Collaborated with team members to improve service delivery and efficiency.
Delivery Driver
Green Coach Delivery
Norwich
12.2023 - Current
- Delivered packages efficiently to various locations using personal vehicle.
- Maintained accurate records of deliveries and customer interactions daily.
- Communicated effectively with dispatch to optimize delivery routes.
- Provided exceptional customer service during deliveries, addressing inquiries promptly.
- Assisted in training new drivers on delivery processes and best practices.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Ensured accurate completion of all paperwork associated with deliveries.
Housekeeper
Self Employed
Norwich
01.2014 - 12.2023
- Cleaned and organized residential spaces to maintain hygiene standards.
- Managed laundry tasks, including washing, drying, and folding clothes.
- Restocked cleaning supplies to ensure availability during housekeeping tasks.
- Assisted clients with special requests for customized cleaning services.
- Implemented effective time management strategies to complete tasks efficiently.
- Developed routines for regular maintenance of household areas and surfaces.
- Communicated effectively with clients to address specific cleaning needs.
- Interacted pleasantly with clients and guests when performing daily duties.
Whole Foods FL Customer Account Specialist
United Natural Foods
Dayville
01.2014 - 02.2015
- Managed promotional, daily reporting, and new item process execution with high level of customer care and support for Whole Foods Market Regional Grocery team.
- Ensured customer received product on time, prepared correspondence to fulfill customer inquiries including but not limited to: stock availability and confirmations on orders.
- Maintained SharePoint files for allocation orders and new item/discontinued item/ pack changes.
- Communicated with customers, brokers, and vendors in a professional manner.
- Managed new store opening procedures, tracked and entered vendor fair orders.
- Followed standard operating procedures for discounting and cost structures, calculated discounts for order entry as needed.
- Gathered and entered product information and customer specific pricing on designated forms and templates for entry into the Customer Portal sites (on-line systems).
Educational Assistant
Natchaug Hospital, DTZ School
Norwich
04.2011 - 03.2013
- Supervised and instructed classes of up to 10 students, developing student confidence in writing skills.
- Managed behaviors and utilized crisis intervention techniques that ensured student wellbeing.
- Planned outings and field trips, and managed community service projects for student development.
- Collaborated with assigned teachers and clinicians, providing individualized academic support of two high school students on a daily basis with college and job applications.
- Assisted with input of attendance and grading.
- Followed lesson plans provided to instruct students in science and math lessons as substitute.
- Decorated bulletin boards monthly around a variety of topics including drug awareness and current events.
- Aided in carrying out lessons and training students in special education programs.
- Helped students navigate Microsoft office tasks.
Project Coordinator
Johnson Controls
Windsor
05.2010 - 04.2011
- Streamlined resolution of disputed invoices through creation and maintenance of color-coded Excel spreadsheet that tracked current contact information for customers with disputes, pay dates, and resolution comments by service team.
- Coordinated all day-to-day projects including service project billings, material purchases, preparing and processing subcontract forms, and supporting and validating labor scheduling and invoicing processes.
- Responded to hundreds of customers weekly for dispute resolution, questions, concerns, provided information on any topic requested, and forwarded calls up appropriate chain of command if needed.
- Organized telephone conferences with corporate and local service coordinators to discuss disputed invoices.
- Resolved cost errors on material orders and subcontracts, and prepared warranty documents.
Child Care Worker
Waterford Country School
Waterford
05.2009 - 05.2010
- Executed and implemented treatment plans and life skills in both groups and on case-by-case basis, maintaining groups after residents returned from education program twice weekly.
- Supervised eight to 12 residential students with a resident to staff ratio of four to one, taking groups of four students off grounds for trips and errands.
- Facilitate group communication during weekly sessions to discuss topics including emotional concerns, social skills, and relationship building activities.
- Enhanced group sessions with corresponding individualized follow-up sessions to build trust, rapport, and understanding with residents.
Human Resources Intern
Johnson Controls
Windsor
05.2008 - 02.2009
- Contacted up to 300 staff for reminders on performance review due dates, meetings, and updating files.
- Traveled up to three times a month from Rhode Island, New York City, and New Jersey branch offices to work alongside Human Resources Generalists to audit employment files.
- Compiled information from PeopleSoft for Employee data entry in MS Excel, MS PowerPoint presentations on attrition, letter and agenda drafting in MS Word under supervision of Human Resources Regional Manager.
- Attended University career fairs for recruitment training, arranged and attended meetings with higher officials, contacted employees to schedule meetings, and delivered monthly messages.
Telephone Interviewer
Center for Survey Research & Analysis
Storrs
09.2006 - 05.2008
- Interviewed hundreds of respondents weekly to gather important data for survey research on various topics via telecommunications, such as voting attitudes and perceptions on locally grown food.
- Conducted surveys that took between eight and 30 minutes, basing performance on quantity of completed interviews.
Education
Bachelor of Arts - Sociology
UNIVERSITY OF CONNECTICUT
Storrs, CTSkills
- Customer service
- Attention to detail
- Order fulfillment
- Analytical skills
- Confidentiality practices
- Employee onboarding
- Customer relationship management
- Time management
- Administrative assistance
- Personnel records management
- Data entry
- Process improvement
- Organizing and categorizing
- Microsoft Office
Timeline
Dispensary Technician
Fine Fettle
12.2024 - Current
Delivery Driver
Green Coach Delivery
12.2023 - Current
Housekeeper
Self Employed
01.2014 - 12.2023
Whole Foods FL Customer Account Specialist
United Natural Foods
01.2014 - 02.2015
Educational Assistant
Natchaug Hospital, DTZ School
04.2011 - 03.2013
Project Coordinator
Johnson Controls
05.2010 - 04.2011
Child Care Worker
Waterford Country School
05.2009 - 05.2010
Human Resources Intern
Johnson Controls
05.2008 - 02.2009
Telephone Interviewer
Center for Survey Research & Analysis
09.2006 - 05.2008
Bachelor of Arts - Sociology
UNIVERSITY OF CONNECTICUT