Detail-oriented Co-Lead Dental Assistant with over five years in the dental field. Known for fostering collaboration, streamlining patient care processes, and delivering exceptional customer service. Committed to improving patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Co-Lead Dental Assistant and Customer Service Coor
Children's Dental Clinic and Orthodontics
05.2018 - 12.2023
Co-led dental assistant team, supporting daily clinical operations and improving office efficiency and patient care workflows.
Fostered a collaborative team environment by coordinating responsibilities, streamlining patient care processes, and supporting effective communication among staff.
Managed patient scheduling, appointment coordination, and follow-up communications to address questions, concerns, and ongoing care needs.
Provided compassionate, patient-centered support to promote comfort, trust, and a positive experience throughout treatment.
Assisted dentists with chairside procedures and collaborated with providers to support effective treatment planning and quality patient care.
Developed and implemented patient comfort techniques to help reduce anxiety and enhance the overall patient experience.
Trained and supported new team members, helping strengthen clinical skills, workflow efficiency, and customer service standards.
Reviewed and maintained patient documentation and clinical notes for accuracy, completeness, and consistency.
Coordinated with dental suppliers to ensure timely delivery and availability of essential clinical and office supplies.
Managed inventory levels, organized supplies, and helped reduce waste and unnecessary costs through effective inventory control.
Served as a key point of contact for patients, addressing concerns professionally and maintaining strong patient relationships.
Dental Assistant
Kids Kare PC Family Dentists
10.2016 - 04.2018
Prepared and positioned patients for dental procedures, ensuring comfort, safety, and proper treatment set up.
Took dental radiographs while strictly following patient protection and radiation safety protocols.
Prepared treatment rooms before procedures and thoroughly sterilized equipment and instruments immediately after treatment.
Maintained meticulous accuracy in dental instrument sterilization and infection-control procedures to ensure a safe treatment environment.
Collaborated closely with dentists to support treatment planning and deliver efficient, patient-centered care.
Assisted dentists with four-handed and six-handed dentistry during restorative and surgical procedures, including crowns, fillings, and extractions.
Assisted patients with completing intake, medical history, and treatment consent forms.
Educated patients on post-treatment care, oral hygiene, and preventative dental practices to promote long-term oral health.
Answered phone calls professionally, scheduled and confirmed patient appointments, and coordinated dental procedures and surgeries.
Implemented an organized filing system that improved document organization and reduced retrieval time.
Dental Assistant
Santa Fe Family Dentistry and Orthodontics
10.2015 - 08.2016
Prepared and positioned patients for dental procedures, ensuring comfort, safety, and proper treatment set up.
Took dental radiographs while strictly following patient protection and radiation safety protocols.
Prepared treatment rooms before procedures and thoroughly sterilized equipment and instruments immediately following treatment
Maintained meticulous accuracy in dental instrument sterilization and infection-control procedures to ensure a safe treatment environment.
Collaborated closely with dentists to support treatment planning and deliver efficient, patient-centered care.
Assisted dentists with four-handed dentistry during restorative and surgical procedures, including crowns, fillings, and extractions.
Assisted patients with completing intake, medical history, and treatment consent forms.
Educated patients on post-treatment care, oral hygiene, and preventative dental practices to promote long-term oral health.
Answered phone calls professionally, scheduled and confirmed patient appointments, and coordinated dental procedures and surgeries.
Implemented an organized filing system that improved document organization and reduced retrieval time.
Maintained proper universal precautions and infection control procedures at all times.
Caregiver/Caretaker
Opportunity Center
12.2011 - 07.2013
Built trusting relationships with patients by providing compassionate, respectful, and individualized care in a safe and supportive environment
Assisted individuals with disabilities and daily living activities while promoting independence, dignity, and overall well-being.
Administered medications as prescribed and monitored patients for changes in condition or status.
Maintained a clean, safe, organized, and comfortable patient environment.
Supervised daily activities and provided hands-on assistance based on individual needs and care plans.
Documented patient progress, changes in condition, and relevant care information accurately and promptly.
Transported patients to medical appointments, errands, and other essential activities while prioritizing safety and comfort.
Communicated effectively with patients, families, and care team members to support continuity and quality of care.
Maintained confidential personnel and compliance records, including licenses and CPR certification documentation.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM
Dental Assistant - Dental Assisting
Pima Medical Institute
Albuquerque, NM
Skills
Processes and procedures
Quality assurance
Customer service
Attention to detail
Decision-making
Workflow management
Multitasking
Teamwork and collaboration
Reliability
Excellent communication
Problem-solving
Goal oriented
Timeline
Co-Lead Dental Assistant and Customer Service Coor