Chasity I Lee
Chicago,IL
Overview
6
6
years of professional experience
Work History
Scheduler
Landmark of Des plains
Des Plaines, IL
07.2019 - 08.2023
- Scheduled and confirmed appointments.
- Analyzed demand and recommended updates to calendar schedule.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Representative
PLS Financial Services
Oak Brook, IL
06.2020 - 10.2022
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted members in managing online services and achieving daily banking needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Resolved problems or discrepancies concerning customers' accounts.
Customer Service Representative
Advocate Media Group
Park Ridge, IL
12.2017 - 07.2019
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Trade - Business Administration And Management
Normandy High School
St Louis, MO09.2011
High School Diploma -
Richard T. Crane
Chicago, IL06.2010
Skills
- Customer communication
- Administrative duties
- Verbal and Written Communication
- Efficient and Detail-Oriented
- HIPAA Guidelines
- Administrative Support
- Schedule Management
- Computer Skills
Timeline
Customer Service Representative
PLS Financial Services
06.2020 - 10.2022
Scheduler
Landmark of Des plains
07.2019 - 08.2023
Customer Service Representative
Advocate Media Group
12.2017 - 07.2019
Trade - Business Administration And Management
Normandy High School
High School Diploma -
Richard T. Crane