Chaslynn Pittman
Wilmington,Delaware
Summary
Dynamic professional with expertise in customer service and delivery management, honed at Instacart. Excelled in enhancing customer satisfaction through personalized shopping experiences and efficient logistics coordination. Proven ability to streamline processes, ensuring timely delivery and accuracy. Strong relationship-building skills and attention to detail drive success in achieving quality goals and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Instacart
11.2021 - Current
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Managed inventory selection by coordinating with local retailers for product availability.
- Streamlined order fulfillment processes to improve delivery efficiency and accuracy.
- Coordinated with logistics teams to ensure timely delivery of groceries to customers' homes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Food Lion
3609 Philadelphia Pike
08.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Handled returns and exchanges, resolving customer issues promptly and professionally.
- Adhered to food safety standards while managing perishable items at checkout.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented improvements in checkout speed, enhancing overall customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
Naamans Creek Country Manor
1194 Naamans Creek Road Garnet Valley Pa
10.2017 - 10.2018
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between residents, staff, and visitors to enhance service delivery.
- Maintained accurate records of resident information and visitor logs for compliance purposes.
- Provided administrative support to management by scheduling appointments and handling correspondence.
- Streamlined appointment scheduling process, improving overall efficiency in daily operations.
- Resolved resident inquiries and concerns promptly to ensure satisfaction and retention.
Education
High School Diploma -
Mount Pleasant High School
5201 Washington Street Ext Wilmington De 1980905.2016
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Time management
- Upbeat and outgoing attitude
- Payment processing
- Delivery management
Timeline
Personal Shopper
Instacart
11.2021 - Current
Cashier
Food Lion
08.2019 - Current
Receptionist
Naamans Creek Country Manor
10.2017 - 10.2018
High School Diploma -
Mount Pleasant High School