Chasmin Betters
Mansfield,USA
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Gardaworld
Wilmer, TX
09.2024 - Current
- Patrol sensitive areas to spot any suspicious activity
- Verify identities and control access to secure areas
- Check the proper functioning of alarms and cameras
- Document incidents and actions taken
- Respond to alarms and conduct on-site checks
- End of day summary report
- Ensure the safety and protection of individuals and property
Home Health Care Aide - Part time
Helping Restore Ability
Arlington, TX
01.2023 - 09.2024
- Assist clients in their daily personal tasks, such as bathing or dressing
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming
- Help to organize a client's schedule and plan appointments
- Arrange transportation to doctors' offices or other outings
Data Entry Specialist/File Clerk
Alcon
Fort Worth, TX
03.2023 - 03.2024
- Overseeing the development of new databases, monitoring database performance and interpreting raw data and turning it into usable feedback and applications.
- Prepare, compile and sort documents for data entry.
- Check source documents for accuracy.
- Verify data and correct data where necessary.
- Obtain further information for incomplete documents.
- Update data into Excel and enter data from source documents into prescribed computer databases, files and forms.
- Transcribe information into required electronic format.
- Check completed work for accuracy.
- Comply with data integrity policy.
Sales Consultant - Part time
EOS Fitness
Euless, TX
01.2023 - 08.2023
- Expanding the membership base by promoting and selling fitness facility memberships.
- Engaging in membership discussions with both new and prospective members.
- Actively involved in the sales process for fitness facility memberships.
- Providing information and guidance on the membership process to potential and new members.
Processing Clerk Seasonal/Shipping & Receiving
USPS-United States Postal Service
Fort Worth, TX
10.2021 - 01.2023
- Organized and prepared mail for distribution, including hand-sorting letters.
- Managed packages and handled tasks related to loading and unloading trucks.
- Oversaw the sorting process for efficient mail distribution.
- Executed responsibilities associated with the care and handling of packages during truck operations.
Senior Customer Care Lead
Walmart ECommerce
Fort Worth, TX
01.2017 - 10.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Supervised new agents in providing excellent customer service to callers requiring assistance for Tier 1 and Tier 2 issues.
Data Entry Processor
CITI
Irving, TX
01.2014 - 01.2017
- Document Imaging/Scanning
- Scanned documents and saved in a database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor’s degree - Business Marketing
Texas Lutheran University
Seguin, TX01.2013
High School Diploma - undefined
Martin High School
Arlington, TX01.2009
Skills
- New employee mentoring
- Personal Training
- Coaching
- Creative problem solving
- Leadership
- Technical support
- Customer Service Skills
- Retail store support
- Proficient in computer applications
- Troubleshooting skills
Certification
- Security License
- Certified Personal Trainer - National Academy of Sports Medicine
- AED/CPR and First Aid
- Active Driver’s license
Timeline
Security Officer
Gardaworld
09.2024 - Current
Data Entry Specialist/File Clerk
Alcon
03.2023 - 03.2024
Home Health Care Aide - Part time
Helping Restore Ability
01.2023 - 09.2024
Sales Consultant - Part time
EOS Fitness
01.2023 - 08.2023
Processing Clerk Seasonal/Shipping & Receiving
USPS-United States Postal Service
10.2021 - 01.2023
Senior Customer Care Lead
Walmart ECommerce
01.2017 - 10.2021
Data Entry Processor
CITI
01.2014 - 01.2017
High School Diploma - undefined
Martin High School
Bachelor’s degree - Business Marketing
Texas Lutheran University