SHANTELL PARKER
Covington,GA
Summary
Highly-motivated employee seeking an environment of encouragement and growth with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, and contract management.
Overview
9
9
years of professional experience
Work History
Security Officer
Dynamic Security Inc
Atlanta, GA
04.2024 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided escorts for visitors as needed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
Assistant Operations Manager
Dynamic Security Inc
Atlanta, GA
08.2023 - 04.2024
- Maintained accurate records of financial transactions and employee data.
- Addressed customer inquiries promptly and effectively, resolved any complaints or disputes.
- Assisted in the recruitment, training, and evaluation of personnel.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Maintained accurate records of employees' hours worked, including overtime and vacation.
Field Supervisor
Dynamic Security Inc
Atlanta, GA
03.2023 - 08.2023
- Maintained accurate records of financial transactions and employee data.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Assisted in the recruitment, training, and evaluation of personnel.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Maintained accurate records of employees' hours worked, including overtime and vacation
Armed Security Officer
Dynamic Security Inc
Atlanta, GA
08.2018 - 03.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Patrolled assigned areas to detect suspicious activities and persons.
Security Dispatcher
G4S Secure Solutions
Brunswick, GA
08.2017 - 08.2018
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner
- Trained newly hired security personnel on company policies and procedures
- Monitored CCTV surveillance systems and responded to alarms
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties
- Ensured compliance with local laws related to fire prevention and public safety regulations
- Developed standard operating procedures for responding to different types of emergencies
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents
- Assisted with access control by verifying visitors' identification and granting access as necessary
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite
- Communicated regularly with security personnel to ensure safety protocols were followed
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
Security Officer
G4S Security
Brunswick, GA
05.2015 - 08.2017
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Monitored surveillance cameras and responded to suspicious activity
- Operated communication systems between officers stationed throughout the facility
- Inspected fire extinguishers to ensure they were properly charged and operational
- Checked for safety hazards and took corrective action when necessary.
Education
Some College (No Degree) - Criminal Justice
American InterContinental University
Schaumburg, ILGED -
Glynn Academy
Brunswick, GASkills
- Policy Enforcement
- Employee Supervision
- Performance Tracking
- New Employee Hiring
- Operations Management
- Staff Training and Development
- Scheduling and Coordination
- Training and mentoring
- Spreadsheet Management
- Maintaining files
- Confidentiality
- Examining information
- Investigating discrepancies
- Payroll software proficiency
- Filing
- Direct deposit processing
- Compiling Data
- Computer competency
- Data Entry Experience
- Payroll Processing
- Microsoft Office
- Records Management
- Report Preparation
Timeline
Security Officer
Dynamic Security Inc
04.2024 - Current
Assistant Operations Manager
Dynamic Security Inc
08.2023 - 04.2024
Field Supervisor
Dynamic Security Inc
03.2023 - 08.2023
Armed Security Officer
Dynamic Security Inc
08.2018 - 03.2023
Security Dispatcher
G4S Secure Solutions
08.2017 - 08.2018
Security Officer
G4S Security
05.2015 - 08.2017
Some College (No Degree) - Criminal Justice
American InterContinental University
GED -
Glynn Academy