Kyle Medford
Asheville,NC
Summary
Licensed Security Officer with experience maintaining safety for site grounds and facilities. CPI certified with experience in therapeutic soft and hard hand control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Many years of experience in management and employee relations. Talented at customer service techniques. Trustworthy and committed to honest interactions with supervisors, employees, and customers/patients. Excellent communication skills and consistently maintains detailed logs of events.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Asheville, North Carolina
07.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Therapeutically handled patients and visitors when necessary, using CPI certified techniques.
- Deescalated situations using various techniques.
- Conducted regular security patrol of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Enforced access control measures in accordance with established procedures.
Professional Driver
Uber
Asheville, North Carolina
06.2022 - 07.2024
- Ensured compliance with all applicable laws, regulations and safety standards.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
Grocery Manager
Ingles
Asheville, North Carolina
03.2014 - 06.2022
- Managed staff of 12 grocery clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Education
High School Diploma -
Buncombe County Early College
Asheville, North Carolina02-2016
Skills
- CPI Certified
- Unarmed Security Guard License
- Time management
- Employee schedule coordination
- Report Analysis
- Skilled in conflict resolution
- Daily status reports
- Physical Restraint Training
- Team Leadership
- Staff hiring
- Personnel Supervision
- Employee Relations
- Customer service and assistance
- Task Delegation
- Training and mentoring
- Interpersonal and written communication
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Professional Driver
Uber
06.2022 - 07.2024
Grocery Manager
Ingles
03.2014 - 06.2022
High School Diploma -
Buncombe County Early College