Chassa Figaro
Jamaica Plain,MA
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
10
10
years of professional experience
Work History
Sales Marketer & Stock Keeper
Natcom
2014.12 - 2023.09
- Boosted sales revenue by identifying potential clients and implementing targeted marketing strategies.
- Developed compelling sales presentations for increased client engagement and conversion rates.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Established strong relationships with key industry influencers, enhancing company reputation and expanding reach within target markets.
- Organized successful trade shows and events, showcasing company products and generating valuable leads.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Reduced order processing time by efficiently organizing stock and maintaining a clean, easily navigable warehouse space.
Hvac-technician
Citibank
2015.01 - 2016.01
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
Call Center Representative
Tel Info
2013.07 - 2014.12
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Associate of Science - HVAC Installation And Repair
APEX
Delmas 50, Haiti12.2014
Associate of Science - Computer Repair
CETINFO
Turgeau, Haiti08.2012
Skills
- Sales Presentations
- Search Engine Optimization
- Social Media Marketing
- Competitor Analysis
- Technical Aptitude
Timeline
Hvac-technician
Citibank
2015.01 - 2016.01
Sales Marketer & Stock Keeper
Natcom
2014.12 - 2023.09
Call Center Representative
Tel Info
2013.07 - 2014.12
Associate of Science - HVAC Installation And Repair
APEX
Associate of Science - Computer Repair
CETINFO
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