Chassidy Cordova

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.

• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.
• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Assisted guests with booking reservations, resulting in higher occupancy rates.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.

• Trained new employees by providing knowledge of specific store tasks, policies and goals.
• Improved communication between cashiers and other departments, fostering a more cohesive store environment.
• Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced cashier efficiency by developing and implementing comprehensive training programs.
• Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.

Minors: Public Policy & Urban Studies

• Dean's List Fall 2022
• Dean's Merit Scholarship Recipient
• 3.1 GPA
• Research Project: The difference in perceptions of time between seniors and freshman, Senior's perceived time as sacred as their time in college is now up and the real world and adulthood begins to sink in.
• Symposium: The affects of COVID then and now on outdoor dining.
• Capstone Project: Social Workers in the field. I provided help in setting up this panel and reaching out to specific individuals from all over the country to come and speak to aspiring social workers.
• Fatal Attraction Member