Chassidy Farmer
Morrilton,AR
Summary
Proficient Care Coordinator with strong case management and documentation skills. Experienced in developing tailored intervention strategies and ensuring seamless care transitions, ready to contribute to improved service delivery and client support.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Care Coordinator
Independent Living Services
Conway, AR
01.2023 - 05.2026
- Coordinated care plans with multidisciplinary teams to enhance client support and service delivery.
- Conducted comprehensive assessments to identify individual client needs and develop tailored intervention strategies.
- Facilitated communication between clients, families, and service providers to ensure seamless care transitions.
- Monitored client progress and adjusted care plans based on feedback and changing needs.
Supervisor
Verida
Little Rock, AR
01.2023 - 09.2023
- Supervised daily operations to ensure efficient workflow and adherence to company policies
- Trained team members on safety protocols and operational procedures
- Implemented process improvements that enhanced productivity and reduced downtime
- Monitored inventory levels and coordinated supply orders to maintain stock availability
Quality Assurance Supervisor
Genpact
Richardson, TX
08.2022 - 12.2022
- Supervised quality assurance processes to ensure adherence to industry standards and client specifications.
- Implemented process improvements that enhanced product quality and reduced defect rates.
- Conducted regular audits and inspections, identifying areas for improvement in operational workflows.
- Trained and mentored team members on quality control procedures and best practices.
Quality Assurance Analyst
Norton Life Lock
Plano, TX
08.2021 - 04.2022
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify and address software defects effectively.
- Conducted regression testing to verify system stability after updates and enhancements.
- Implemented automated testing tools, improving testing efficiency and coverage significantly.
Quality Assurance Specialist
Televista
Farmers Branch, TX
06.2018 - 04.2020
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented comprehensive testing protocols for software applications.
- Conducted root cause analysis on defects, driving corrective actions across teams.
- Mentored junior QA staff, fostering knowledge sharing and professional growth.
Consumer Collector
Nissan Motor Acceptance
Irving, TX
12.2015 - 08.2017
- Managed collection processes for delinquent accounts, ensuring compliance with company policies.
- Developed strategies to improve recovery rates through targeted outreach initiatives.
- Analyzed customer payment behaviors to identify trends and optimize collection efforts.
- Collaborated with cross-functional teams to address account discrepancies and enhance customer service.
Education
Bachelor of Science - Family And Community Services
University of Central Arkansas
Conway, ARSkills
- Case management
- Documentation
- Patient education
- Organizational skills
Accomplishments
- Documented and resolved consumer issues which led to outstanding performance reviews.
Certification
- Certified Home Health Care, Independent Living Services
Explore Leadership Training, 2019
Communication- Leaders learning how to convey ideas and actively listen
Decision Making - trained to make informed choices and resolve conflict
Emotional Intelligence- Understanding and managing one's own emotions as well as supporting the team
Strategic Thinking
Languages
English
Native or Bilingual
Timeline
Care Coordinator
Independent Living Services
01.2023 - 05.2026
Supervisor
Verida
01.2023 - 09.2023
Quality Assurance Supervisor
Genpact
08.2022 - 12.2022
Quality Assurance Analyst
Norton Life Lock
08.2021 - 04.2022
Quality Assurance Specialist
Televista
06.2018 - 04.2020
Consumer Collector
Nissan Motor Acceptance
12.2015 - 08.2017
Bachelor of Science - Family And Community Services
University of Central Arkansas