Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting members with games, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pick N Save
12.2022 - Current
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Processed orders and returns accurately, ensuring seamless transaction experiences.
Collaborated with team members to streamline call handling procedures, improving response time.
Utilized CRM software to track customer interactions and maintain updated records.
Youth Development Specialist
Boys and Girls Club of Manitowoc County
11.2022 - Current
Developed and implemented engaging educational programs for youth to enhance personal growth and social skills.
Facilitated workshops and activities promoting teamwork, leadership, and conflict resolution among participants.
Collaborated with local organizations to provide resources and support for at-risk youth in community settings.
Monitored program effectiveness by gathering feedback from participants and adjusting curricula as needed.
Built strong relationships with families to encourage involvement in youth development initiatives.
Advocated for youth needs within the community to raise awareness and secure additional funding resources.
Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
Education
Lincoln High School
Manitowoc, WI
06.2024
Skills
Customer service
Active listening
Critical thinking
Customer relations
Problem resolution
Relationship building
Conflict resolution
Customer satisfaction measurement
Client relations
Team development
Staff training
De-escalation techniques
Assertiveness
Escalation management
Affiliations
Was the president of the Alliance Against Sexual Assault for 2 years at Lincoln High School