Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Chassidy Richardson

Manitowoc,WI

Summary

Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting members with games, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pick N Save
12.2022 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed orders and returns accurately, ensuring seamless transaction experiences.
  • Collaborated with team members to streamline call handling procedures, improving response time.
  • Utilized CRM software to track customer interactions and maintain updated records.

Youth Development Specialist

Boys and Girls Club of Manitowoc County
11.2022 - Current
  • Developed and implemented engaging educational programs for youth to enhance personal growth and social skills.
  • Facilitated workshops and activities promoting teamwork, leadership, and conflict resolution among participants.
  • Collaborated with local organizations to provide resources and support for at-risk youth in community settings.
  • Monitored program effectiveness by gathering feedback from participants and adjusting curricula as needed.
  • Built strong relationships with families to encourage involvement in youth development initiatives.
  • Advocated for youth needs within the community to raise awareness and secure additional funding resources.
  • Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.

Education

Lincoln High School
Manitowoc, WI
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Customer satisfaction measurement
  • Client relations
  • Team development
  • Staff training
  • De-escalation techniques
  • Assertiveness
  • Escalation management

Affiliations

Was the president of the Alliance Against Sexual Assault for 2 years at Lincoln High School

Certification

  • First Aid/CPR Certified

Timeline

Customer Service Representative

Pick N Save
12.2022 - Current

Youth Development Specialist

Boys and Girls Club of Manitowoc County
11.2022 - Current

Lincoln High School