Chassidy Wright
Miami,FL
Summary
Highly motivated and customer-focused professional with a proven ability to deliver exceptional service in fast-paced, high-volume environments. Skilled in communication, problem-solving, and maintaining a positive and polished presence while supporting both customers and team members. Adept at multitasking, handling transactions accurately, and upholding company standards with consistency and professionalism. Known for reliability, strong work ethic, and creating a welcoming experience that builds customer loyalty.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Miami, FL
02.2021 - 08.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Server
IHOP
Miami, FL
10.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Sales Associate
Kohl's
Miami, FL
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Supervisor
Flagship Cinemas
Homestead, FL
05.2015 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL03.2020
Skills
- Exceptional Customer Service
- Strong Communication (Verbal & Written)
- Problem Solving & Conflict Resolution
- Time Management
- Multitasking Under Pressure
- Adaptability & Quick Learning
- Team Collaboration
- Attention to Detail
- Emotional Intelligence
- Positive Attitude & Professionalism
- Reliability & Strong Work Ethic
- Leadership & Initiative
- Creativity & Innovative Thinking
- Empathy & Active Listening
- Decision-Making Confidence
Timeline
Barista
Starbucks
02.2021 - 08.2025
Server
IHOP
10.2020 - 01.2021
Sales Associate
Kohl's
11.2019 - 01.2020
Supervisor
Flagship Cinemas
05.2015 - 07.2018
Associate of Arts - Business Administration
Miami Dade College