Chassity Bussey
Stone Mountain,GA
Summary
Dynamic professional with a proven track record in customer service excellence and cash management, honed across roles at Stone Mountain ProShop and other leading companies. Expert in leveraging POS systems and problem-solving abilities to enhance customer satisfaction and streamline operations. Demonstrated skill in team building and professional rapport, significantly improving customer experience.
Overview
10
10
years of professional experience
Work History
Golf Shop Clerk
Stone Mountain ProShop
07.2021 - Current
- Greeted guests', provided information about the courses, and answered inquiries regarding tee times, cart fees, and green fees.
- Managed reservations, checked guests' in, and assigned tee times.
- Utilized POS to process and finalize payments according to company's policies and procedures.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Performed opening/ closing duties which included cleaning , restocking and reconciling daily sales reports.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
Customer Service Associate
Wal-Mart Supercenter
02.2017 - 09.2022
- Greeted customers, answered questions, and provided product information based on their inquiries.
- Utilized POS system to process payments in a timely manner.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted with inventory management, recovery, and restocking products.
- Attended training sessions and team meetings to learn about sales techniques and products.
- Adhered to all company policies and procedures, including safety and security protocols.
To-Go Specialist
Olive Garden Restaurant
04.2015 - 08.2018
- Greeted customers and answered inquiries regarding menu items and specials.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Associate of Applied Science - Business Administration And Management
Central Georgia Technical College
Macon, GA06-2025
Associate of Science - Medical Assistant
Everest Institute
Atlanta, GA06-2017
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2002
Skills
- Customer service excellence
- Professionalism
- Time management abilities
- Cash handling and management
- Team building
- Effective customer upselling
- Refunds and exchanges
- Mathematical Accuracy
- Problem-solving abilities
- POS systems use
- Customer complaint handling
- Stock replenishment
- Building rapport
Timeline
Golf Shop Clerk
Stone Mountain ProShop
07.2021 - Current
Customer Service Associate
Wal-Mart Supercenter
02.2017 - 09.2022
To-Go Specialist
Olive Garden Restaurant
04.2015 - 08.2018
Associate of Applied Science - Business Administration And Management
Central Georgia Technical College
Associate of Science - Medical Assistant
Everest Institute
High School Diploma -
Stone Mountain High School
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