Chassity Dingle
Charlotte,NC
Overview
12
12
years of professional experience
Work History
CFL Representative
CPI Security Systems
Charlotte, NC
02.2025 - Current
- Responsible for marketing and selling home automation and security products and services
- Customer retention providing solution based assistance
- Convert inbound and outbound opportunities into sales or confirmed appointments
Customer Care Lead
Meridio
05.2021 - 11.2024
- Generated and promoted leads and services to small-medium sized businesses for employee benefits
- Initiated contact with potential customers emphasizing the simplicity of working with our platform
- Gathered contact and other relevant information from potential clients
- Maintained consistent communication with leads while guiding them through the sales process
Case Manager (Temp)
TZ Insurance Solutions LLC
09.2023 - 02.2024
- Managed health insurance cases and ensured accurate documentation for clients.
- Addressed client inquiries on case-related issues promptly.
- Reviewed and verified insurance information to ensure compliance with company policies.
- Maintained detailed records and provided regular updates to clients regarding case progress.
Inbound Sales Representative
Spectrum
Morrisville, NC
01.2017 - 05.2021
- Maintained 95%+ accuracy in call handling and data entry.
- Effectively communicated marketing campaigns and promotions to customers.
- Demonstrated in-depth knowledge of Spectrum’s products and services to enhance customer experience.
- Conducted consultative sales analysis, offering tailored solutions to meet customer needs.
Customer Service Representative
Conduent
Raleigh, NC
01.2013 - 01.2017
- Provided customer education on services and benefit plans
- Resolved member inquiries with a personalized approach.
- Assisted clients with co-payment and insurance-related questions.
- Supported team members in complex cases and guided customers to alternative resources when necessary.
Education
GENERAL STUDIES - BUSINESS MANAGEMENT
WAKE TECH COMMUNITY COLLEGE
RALEIGH, NC01.2011
HIGH SCHOOL DIPLOMA -
SOUTHEAST HIGH SCHOOL
RALEIGH, NC01.2009
Skills
- Quality Assurance
- Team Player
- Work Scheduling
- Customer Service
- Problem Solving
- Decision Making
- Microsoft Office
- Organizational Skills
- Customer Support
Timeline
CFL Representative
CPI Security Systems
02.2025 - Current
Case Manager (Temp)
TZ Insurance Solutions LLC
09.2023 - 02.2024
Customer Care Lead
Meridio
05.2021 - 11.2024
Inbound Sales Representative
Spectrum
01.2017 - 05.2021
Customer Service Representative
Conduent
01.2013 - 01.2017
GENERAL STUDIES - BUSINESS MANAGEMENT
WAKE TECH COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
SOUTHEAST HIGH SCHOOL