Summary
Overview
Work History
Education
Skills
Certification
COMMUNICATION SKILLS
Languages
Timeline
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Chassity Francis

Houston

Summary

Dynamic and reliable Individual with a proven track record at all jobs. Recognized for exceptional customer service and ability to train new staff effectively. Committed to enhancing guest experiences in fast-paced environments. Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Bar Louie
Sugar Land, TX
10.2024 - Current
  • Supervised daily operations to ensure high-quality service and efficient workflow.
  • Enhanced team performance through regular feedback sessions and skill development initiatives.
  • Collaborated with upper management to develop strategies for increasing sales and improving service delivery.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Bartender

Bar Louie
Sugarland, TX
10.2024 - Current
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
  • Crafted specialty cocktails according to customer specifications.

Server

Baker Street Pub
SugarLand, TX
02.2024 - 09.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Assisted with training of new staff members.

Shift Leader

The Toasted Yolk
Houston, TX
05.2023 - 07.2024
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

Education

Associate in Arts (A.A.) - Business Candidate

Austin Community College
Austin, Texas
08.2027

Graduate - US

Stephen F. Austin High School
01.2019

Skills

  • Leader
  • Fast learner
  • Customer service
  • Highly reliable
  • Team player attitude
  • Great Communication
  • Strong multitasking

Certification

Cosmetology

COMMUNICATION SKILLS

Very good listener, people person, loves motivating others, honest, outgoing, and effective in sharing ideas.

Languages

English
Full Professional

Timeline

Shift Manager

Bar Louie
10.2024 - Current

Bartender

Bar Louie
10.2024 - Current

Server

Baker Street Pub
02.2024 - 09.2024

Shift Leader

The Toasted Yolk
05.2023 - 07.2024

Graduate - US

Stephen F. Austin High School

Associate in Arts (A.A.) - Business Candidate

Austin Community College