Chassity Mobbley-Vasquez
Jack in the Box
Texas City,TX
1
Certification
7
Years of experience
Dynamic leader with a proven track record at Jack in the Box, enhancing customer satisfaction through effective team training and operational excellence. Skilled in inventory management and cash handling, I foster a collaborative environment that drives performance improvement and boosts sales. Committed to maintaining high standards of food safety and service quality.
Work History
General Manager
1 Year 3 Months- Oversaw daily operations to ensure compliance with company policies and standards.
- Led team training initiatives to enhance employee performance and service quality.
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Analyzed financial reports to identify trends and inform budgetary decisions.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Fostered a positive workplace culture through effective communication and conflict resolution strategies.
- Implemented marketing campaigns that increased brand visibility and drove sales growth.
- Collaborated with cross-functional teams to align operational goals with strategic objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Crew Member
- Supervised team members to ensure adherence to food safety standards and operational procedures.
- Trained new employees on customer service techniques and menu knowledge for enhanced guest satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated shift schedules to maintain adequate staffing during peak hours and improve service efficiency.
- Developed training materials for staff development, focusing on operational excellence and teamwork.
Team Leader
2 Years 4 Months- Supervised team members to ensure adherence to food safety standards and operational procedures.
- Trained new employees on customer service techniques and menu knowledge for enhanced guest satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated shift schedules to maintain adequate staffing during peak hours and improve service efficiency.
- Developed training materials for staff development, focusing on operational excellence and teamwork.
Assistant Manager
6 Months- Assisted in managing daily operations to enhance customer service and satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Coordinated scheduling of staff shifts to maintain optimal coverage during peak hours.
- Monitored compliance with food safety regulations and company policies.
- Developed training materials to support employee onboarding and continuous improvement initiatives.
- Analyzed sales data to identify trends and recommend menu adjustments for increased profitability.
- Facilitated communication between front-line employees and management to streamline workflow processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Flexible schedule
Safe food handling
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Basic math
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Heavy lifting
Learning agility
Store opening and closing
Crew leadership
Safety
Resilience and persistence
Hospitality service expertise
Valid Driver's license
Complex Problem-solving
Visual communication
Creativity and innovation
Inventory restocking
Order management
Performance improvement
Supplies monitoring and restocking
Menu memorization
Cooking
Positive company representation
Food running
Health code compliance
Beverage preparation
Assertiveness
Equipment maintenance
Ordering procedures
Diversity awareness
Inventory counts
Point-of-sale transactions
Production line work
Willingness to learn
Workplace safety
Reliability and punctuality
Sanitation protocols
Stock management
Certification
Servsafe Certificate
Timeline
General Manager
Jack in the Box
05.2025 - 08.2026Read More
Assistant Manager
Jack in the Box
12.2024 - 06.2025Read More
Team Leader
Jack in the Box
08.2023 - 12.2025Read More
Crew Member
Wendy's
Read More
Artesia High School
High School Diploma
Read More