Chassity Richardson
San Antonio,TX
Summary
Customer focused professional, willing to go the extra mile to meet customer needs and increase satisfaction. Exhibiting a superior sense of professionalism and work ethic with 5 years of sales experience and 2 years of management experience. Focused individual, dedicated to executing my job swiftly and able to lead myself and others. Adaptable to all challenging situations with a punctual and pleasant approach to work duties. Excellent team worker seeking employment which will allow development, growth, and make use of my existing skills. My energy, enthusiasm, and heart to serve others makes me ideal for any opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Camp Counselor
YMCA of Greater Charlotte
06.2024 - 08.2024
- Organized and supervised camp activities such as swimming, arts and crafts, field trips, and sports.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Virtual Assistant
Magnolia Investments
03.2023 - 07.2023
- Assisted customers with any questions they had about their taxes or filing status.
- Filed electronically through approved software programs.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Maintained accurate records of all client transactions and filings.
- Reviewed prior year returns for accuracy and completeness before submitting them.
Head Lifeguard/Manager
Charlotte Pool Management
06.2022 - 10.2023
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
- Ensured all safety protocols were followed, maintained up-to-date records, and responded to emergency situations.
- Performed regular inspections of pool facilities to identify potential hazards or areas of improvement in terms of safety standards.
- Monitored surrounding environment constantly to watch for risks.
- Answered questions about facility hours, policies and programs.
Fitness Professional
Fitness Connection
06.2022 - 03.2023
- Host tours to introduce new members to the facility while explaining operations, rules, memberships, training, classes, & childcare.
- Assist with account inquiries & managed membership accounts accurately by collecting payments due or updating payment methods as needed, through compete.
- Enhanced my fitness knowledge through the MOVE institute training Program and the fit pro levels.
- Achieved monthly sale goals including membership & supplement sales.
- Made consumable product recommendations, while staying up to date on promotions.
Starbucks Barista
Safeway
01.2021 - 10.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the kiosk.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Nanny
Childcare by Chassity Richardson
05.2017 - 03.2021
- Provided a safe environment for the children through supervision and guidance of their activities.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Online Grocery Fulfillment
Walmart
07.2019 - 08.2020
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Secured and stored items until customer pickup.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
Education
Some college - Communications
University north carolina Greensboro
Greensboro, NC05.2022
High school diploma -
Shaw
Columbus, GA05.2019
Skills
- Sales
- Customer service
- Communication skills
- Mentoring
- CPR
- AED Operation
- Problem solving
- Critical thinking
Certification
CPR Certification
Timeline
Youth Camp Counselor
YMCA of Greater Charlotte
06.2024 - 08.2024
Virtual Assistant
Magnolia Investments
03.2023 - 07.2023
Head Lifeguard/Manager
Charlotte Pool Management
06.2022 - 10.2023
Fitness Professional
Fitness Connection
06.2022 - 03.2023
Starbucks Barista
Safeway
01.2021 - 10.2021
Online Grocery Fulfillment
Walmart
07.2019 - 08.2020
Nanny
Childcare by Chassity Richardson
05.2017 - 03.2021
Some college - Communications
University north carolina Greensboro
High school diploma -
Shaw
CPR Certification
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