Chasta Lamb
MONA Dermatology
Fort Mitchell,KY
1
Certification
9
years of professional experience
Results-driven business operations professional with expertise in performance monitoring, trend analysis, and operational improvement. Skilled in tracking metrics and collaborating with leaders to enhance performance and address opportunities. Strong organizational and communication skills with experience managing priorities and supporting data-driven decisions. Proficient in Microsoft 365 applications.
Work History
Experience Supervising Coordinator
1 Year 4 Months- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Collaborated with medical professionals to optimize treatment protocols and enhance patient care quality.
- Coordinated patient scheduling and managed appointment flow to improve clinic efficiency.
- Developed training materials for new hires, streamlining onboarding processes and improving knowledge retention.
- Analyzed patient feedback to identify service improvement areas, leading to enhanced patient satisfaction ratings.
- Facilitated communication between departments, promoting teamwork and effective problem-solving in daily operations.
- Entered data, generated reports, and produced tracking documents.
Advanced Medical Support Assistant
1 Year 2 Months- Facilitated communication among medical staff as liaison between physicians, nurses, and administrative personnel.
- Handled high call volume, resolving patient inquiries and concerns with professionalism and empathy.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Minimized billing errors by verifying insurance coverage and obtaining necessary prior authorizations for procedures.
Certified Nursing Assistant
4 Years- Utilized therapeutic communication, empathy, and active listening to foster positive relationships with patients, enhancing their comfort and trust.
- Documented patient information accurately according to established protocols, ensuring compliance and facilitating effective care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Enhanced patient satisfaction scores by consistently delivering exceptional care and promptly addressing concerns.
Beehive Homes Assisted Living
1 Year 5 Months- Demonstrated self-motivation in completing tasks independently.
- Adapted quickly to fast-paced work environments to maintain productivity.
- Collaborated effectively within teams while also completing independent tasks.
- Demonstrated quick learning and adaptability in various work situations.
- Provided respectful and friendly assistance to colleagues and customers.
Certified Nursing Assistant
1 Year 5 Months- Assisted patients with daily living activities, promoting comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Documented patient information accurately according to established protocols, ensuring compliance and continuity of care.
Education
Associate of Science - Business Administration
- Dean's List 2021, 2023, 2024
- Awarded Honors Society
- Relevant Coursework: Integrated MS Office Application & Managerial Accounting, Excel
Skills
Administrative support
Budget management
Cross-functional collaboration
Patient scheduling
Microsoft 365 proficiency
Process improvement
Schedule management
Accomplishments
- Developed and implemented an electronic medical record (EMR) system for the clinical team, improving organization, communication, and consistency throughout the patient appointment experience.
- Partnered directly with the company owner to identify business needs and improvement opportunities, reviewing performance data and operational information on a weekly basis to address gaps and drive continuous improvement.
- Researched, evaluated, and coordinated the purchase of DEI training programs for organization-wide use, supporting ongoing employee development and an inclusive workplace culture.
- Planned and facilitated staff training sessions and role-play scenarios for the implementation of a new Switzerland-made 3D Virtual Reality photographic system, as well as new product rollouts and promotional initiatives.
- Serve as a central communication point between company leadership, management, and department teams, ensuring information, priorities, and expectations are consistently communicated across the organization.
- Handle sensitive employee, leadership, and operational concerns with discretion and confidentiality, serving as a trusted resource for staff and leadership on a wide range of needs.
- Created and maintain a monthly promotional sales tracking tool in Excel, providing staff with centralized access to pricing, monthly offers, and external company promotions to support sales performance.
- Coordinate closely with providers, leadership, and department teams through regular shadowing, weekly meetings, and monthly reviews to ensure departments remain aligned and operational priorities are effectively executed.
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing
- First Aid Certification
- CPR/AED Certification
Timeline
Experience Supervising Coordinator
MONA Dermatology
04.2025 - CurrentRead More
Advanced Medical Support Assistant
Valor Health Care
02.2024 - 04.2025Read More
Certified Nursing Assistant
Cedarhurst Assisted Living And Memory Care
02.2021 - 02.2025Read More
Beehive Homes Assisted Living
Beehive Homes Assisted Living
08.2018 - 01.2020Read More
Certified Nursing Assistant
Trilogy Health Services
03.2017 - 08.2018Read More
Ivy Tech Community College of Indiana
Associate of Science from Business Administration
Read More