LAURA THOMAS
Richmond,KY
Summary
Results-oriented Human Resources Specialist with expertise in recruiting and conflict resolution. Enhanced team retention while fostering community engagement and ensuring policy compliance. Leveraged data management and interpersonal skills to optimize operational support and improve resident satisfaction.
Overview
21
21
years of professional experience
Work History
Resident Experience Coordinator
Magnolia Springs Senior Living
Lexington, KY
01.2026 - Current
- Collaborated with healthcare team to create personalized care plans for residents.
- Delivered compassionate care to residents with diverse needs and preferences.
- Assisted in daily living activities, promoting independence and dignity for residents.
- Maintained a clean, safe environment to ensure resident comfort and well-being.
- Monitored resident health and reported changes to nursing staff promptly.
- Engaged residents in social activities, enhancing sense of community and improving quality of life.
- Provided emotional support for residents struggling with mental health issues.
- Created a safe environment for residents, promoting independence and dignity.
- Implemented therapeutic interventions, facilitating resident recovery and improving overall well-being.
- Improved patient flow, administrative functions, and teamwork.
- Held regular meetings with family members to discuss the progress of their loved ones.
- Attended to patients according to the professional instructions.
- Encouraged social interaction among residents through organized activities.
- Monitored changes in residents' physical condition or behavior patterns.
- Reported any incidents or accidents according to facility protocols.
- Ensured compliance with federal, state, and local regulations regarding care facilities.
- Facilitated meaningful conversations between residents and visitors.
- Responded quickly and appropriately to any medical or behavioral emergencies that arose.
Business Office Coordinator
Magnolia Springs Senior Living
Lexington, KY
02.2025 - 01.2026
- Coordinated office operations to ensure seamless daily functioning of senior living community.
- Managed scheduling and logistics for staff and resident activities.
- Collaborated with healthcare teams to ensure resident needs were addressed promptly.
- Facilitated interdepartmental communication to improve service delivery for residents.
- Maintained accurate records of resident information and inventory of office supplies to support operational needs.
- Assisted in onboarding new staff by providing training on office procedures.
- Implemented filing systems to improve document retrieval and organization efficiency.
- Supported financial processes by tracking invoices and processing vendor payments.
- Generated periodic financial reports for management review.
- Assisted in preparing financial statements and reports for management review.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Processed payments using various methods such as cash, check, credit card or money order.
- Performed data entry into accounting software applications such as QuickBooks and Excel spreadsheets.
Human Resource Field Representative, Food Service Team Member
Buc-ee's
Richmond, KY
01.2022 - 01.2024
- Recruiting, hiring and onboarding all new associates.
- All training for new hires and current associates.
- Overseeing all things related to company policies and procedures.
- Implemented retention strategies to improve employee satisfaction among associates.
- Maintained documentation for new, current, and expired associates.
- Properly disposing of expired paperwork.
- Scheduled new hires and updated schedules for current associates to maintain operational efficiency.
- Reviewing, correcting and finalizing weekly payroll.
- A liaison between home office and local site.
- Looking out for the company as well as the associates.
- Assisted on the sales floor during peak hours to support team efforts.
Administrative Coordinator
Eastern Kentucky University
Richmond, KY
01.2017 - 01.2022
- Sole administrative coordinator for the Honors College.
- Oversaw daily office operations of the Honors Office, responding to inquiries from students, faculty, staff, and university guests in person and via phone.
- Coordinated planning and scheduling for all EKU Honors Program activities, including program meetings, staff/faculty events, and travel arrangements for students and faculty/staff, as well as campus-hosted conferences.
- Scheduling and submitting of Honors Program Schedule of classes by semester.
- Administered the Honors budget by processing reimbursements, direct pay, and monitoring the annual budget balance.
- Extensive use of software programs: Banner, Argos, Blackboard, Microsoft Office and Jagger, as well as, Apple Office products and Microsoft Office and Windows.
- Worked remotely for over 18 months, collaborating with team members through virtual platforms.
Administrative Coordinator and Sales
Saber Management
Richmond, KY
01.2015 - 01.2017
- Facilitated sales of pre and at-need cemetery arrangements, assisting families in their planning.
- Managed day-to-day operations of Madison County Memorial Gardens, ensuring smooth service delivery.
- Troubleshot issues with families and employees.
- Organized and maintained records of transactions and activities to ensure accuracy and compliance.
- Managing a staff of 10-12 on site and more off site.
- Executive Assistant to VP of Operations Saber Management - Louisville, KY.
- Drafting and management of spreadsheet pertinent to our property needs.
- Executed various tasks to ensure smooth operations at all properties owned by Saber.
- Business to business seminars.
Recruitment and Office Manager
Therapy Solutions
Richmond, KY
01.2005 - 01.2015
- Led recruitment efforts for therapists and customers to build a strong service team.
- Facilitated onboarding of new hires to ensure a smooth transition into the company.
- Achieved one of the highest retention rates in the industry.
- Retention of customers and employees.
- Coordinated schedules for therapists to ensure coverage.
- Managed tasks and responsibilities remotely to maintain operational efficiency.
- Effective in the area of HR and numerous software programs.
Education
Bachelor of Science - Education
Eastern Kentucky University
Richmond, KY08-1993
Diploma -
Model Lab School
Richmond, KY05-1985
Skills
- Human Resources
- Recruiting
- Resident Feedback Analysis
- Employee Orientation
- Customer Engagement
- Customer Service
- Administrative operations
- Office Management
- Event Planning
- Service Coordination
- Program Development
- Program Evaluation
- Outcome Measurement
- Policy Compliance
- Operational Support
- Administrative Support
- Data Management
- Document Preparation
- Document review
- Database Management
- Microsoft SharePoint
- Microsoft Outlook
- Google Docs
- Windows
- Project management
- Conflict resolution
- Community Engagement
- Presentation skills
- Budgeting
- AR management
- General ledger accounting
- Accounts payable management
- Resource Management
- Incident Reporting
- Guest Relations
- Information Management
Volunteer Opportunities
- 8TH Grade Girls Group Leader, First Baptist, Richmond, KY, 40475, 01/01/05, 01/01/11
- High School and College Group Leader, Sunday Volunteer, Cook/planner for all food events, Eastside Community Church, Richmond, KY, 40475, 01/01/11, 01/01/23
- Home Meal Delivery Board Member, Deliver and Meal Prep Volunteer, Richmond, KY, 40475, 01/01/07, 01/01/10
- Richmond Chamber of Commerce Ambassador, Teen Center Volunteer, Richmond, KY, 40475, 01/01/12, 01/01/17
- Fellowship of Christian Athletes Board Member, Richmond, KY, 40475, 01/01/20, 01/01/22
- Tracks for Packs Backpack Ministry 5K Volunteer, Richmond, KY, 40475, 01/01/12, 01/01/22
- Volunteer for All-A Classic HS Basketball State Tourney, as well as, other community events., Richmond, KY, 40475, 01/01/85, 12/31/23
Timeline
Resident Experience Coordinator
Magnolia Springs Senior Living
01.2026 - Current
Business Office Coordinator
Magnolia Springs Senior Living
02.2025 - 01.2026
Human Resource Field Representative, Food Service Team Member
Buc-ee's
01.2022 - 01.2024
Administrative Coordinator
Eastern Kentucky University
01.2017 - 01.2022
Administrative Coordinator and Sales
Saber Management
01.2015 - 01.2017
Recruitment and Office Manager
Therapy Solutions
01.2005 - 01.2015
Bachelor of Science - Education
Eastern Kentucky University
Diploma -
Model Lab School