Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Middlestetter

Troy,OH

Summary

Dynamic professional with a proven track record at Springhills Singing Wood, specializing in enhancing resident engagement and streamlining event planning. Excelled in care management and effective communication, significantly improving resident participation and satisfaction. Skilled in multitasking and proficient in computer applications, gifted at fostering meaningful relationships and ensuring inclusivity for residents with memory care needs.

Overview

8
8
years of professional experience

Work History

Resident Engagement Coordinator

Springhills Singing Wood
06.2021 - Current
  • Enhanced resident relationships by organizing and coordinating engaging events and activities.
  • Streamlined event planning processes for increased efficiency and improved attendance
  • Made sure residents with impairments and memory issues could also participate in each activity
  • 4 years in Dementia resident engagement

Sales Associate

Be You Boutiques
06.2017 - 10.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Concierge

Springhills Singing Woods
12.2020 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Milton Union High School
West Milton, OH
05.2016

Skills

  • Brand awareness
  • Volunteer management
  • Analytical Problem Solving
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Effective Listening
  • Effective communication
  • Relationship building
  • Professionalism
  • Human resources
  • Proficient in Computer Applications
  • Memory Care Services

Timeline

Resident Engagement Coordinator

Springhills Singing Wood
06.2021 - Current

Concierge

Springhills Singing Woods
12.2020 - Current

Sales Associate

Be You Boutiques
06.2017 - 10.2020

Milton Union High School

Similar Profiles

CREATE PROFILE
Ciara Middlestetter