Chastedy Leger
New York,US
Summary
Healthcare operations professional with many years of experience in medical office administration and EHR systems, now transitioning into healthcare IT. Hands-on experience supporting physicians, nurses and administrative staff with training, troubleshooting, and workflow optimization. Dedicated and highly organized individual, skilled in patient communication, record management, known for reliability and flexibility. Combining strong healthcare knowledge with emerging IT skills to pursue Epic Analyst role, with readiness to complete Epic Certification upon hire.
Overview
23
23
years of professional experience
Work History
UNIT ASSISTANT - PERIOPERATIVE DEPARTMENT
Morgan Stanley Childrens Hospital - NYP
03.2018 - Current
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Completed assessments of patients at admission and discharge using Epic Applications (EMR) and AllScripts.
- Answered phone inquiries from patients and other departments in a professional manner.
- Coordinated patient admissions, ensuring accurate documentation and timely processing of information.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
- Trained new hires on EHR functionalities.
- Assisted physicians, nurses, and front office staff with daily technical and workflow challenges.
- Troubleshot front-office system issues, escalating technical concerns to IT when necessary.
UNIT ASSISTANT - PEDIATRIC ICU
Morgan Stanley Childrens Hospital - NYP
07.2016 - 03.2018
- Completed assessments of patients at admission and discharge via Epic Applications (EMR).
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Worked closely with colleagues across different departments to ensure smooth operations.
- Managed office supplies inventory to ensure availability at all times.
- Performed data entry tasks accurately and efficiently.
- Provided training and mentorship to new unit assistants, fostering a supportive learning environment.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Acted as liaison between clinical staff and IT to communicate system issues and enhancement requests.
PATIENT FINANCIAL ADVISOR
New York Presbyterian Hospital
11.2002 - 07.2016
- Schedule Appointment requests made via phone for NYPH- ACN practices using our internal hospital software.
- Screen and register patients, obtained necessary information and developed effective solutions for delinquent accounts.
- Interact with patients to provide information in response to inquiries about health benefits or service and to handle and resolve complaints.
- Administrate referrals for ACN clinics and community doctors.
- Provide clerical support with faxing, photocopying and answering an average of 80-120 calls per shift.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during all stages of the billing process.
- Served as a trusted resource for colleagues seeking guidance on complex billing scenarios, fostering a collaborative work environment.
Education
Communication
Long Island University
Brooklyn, NYAssociate in Applied Science (A.A.S.) - Health Administration Candidate
Monroe College
Bronx, NY01-2028
High School Diploma - undefined
Academy Of Mt. St. Ursula
Bronx, New York06.1998
Skills
- EHR/EMR Systems: Allscripts, Epic Applications
- Healthcare IT: Workflow analysis, HIPAA compliance, Patient Registration & scheduling, Documentation support
- Interpersonal Skills
- Bilingual (Spanish)
- Assignment Delegation
- Multitasking
- Customer Service
- Patient Health Information Access
- Data entry proficiency
- Organization and Time Management
Languages
Spanish
Full Professional
Timeline
UNIT ASSISTANT - PERIOPERATIVE DEPARTMENT
Morgan Stanley Childrens Hospital - NYP
03.2018 - Current
UNIT ASSISTANT - PEDIATRIC ICU
Morgan Stanley Childrens Hospital - NYP
07.2016 - 03.2018
PATIENT FINANCIAL ADVISOR
New York Presbyterian Hospital
11.2002 - 07.2016
High School Diploma - undefined
Academy Of Mt. St. Ursula
Communication
Long Island University
Associate in Applied Science (A.A.S.) - Health Administration Candidate
Monroe College
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