Summary
Overview
Work History
Education
Skills
References
Timeline
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Chastene Hardy

Boiling Springs,SC

Summary

Dynamic leader and problem-solver with a proven track record at BMW Manufacturing, enhancing team efficiency and cohesion through expert process improvements and empathetic dispute resolution. Skilled in process documentation and fostering teamwork, I excel in high-pressure environments, driving significant cost reductions and fostering customer loyalty through effective communication and adaptability.

Overview

13
13
years of professional experience

Work History

Process Lead

BMW Manufacturing
03.2017 - Current
  • Handled employee disputes by using EQ to understand differing viewpoints, successfully maintaining team cohesion and morale.
  • Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
  • Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
  • Implemented new process technology, improving overall efficiency, and reducing costs by using PDCA, 8D, and KATA.

Customer Service Representative

Advance America
05.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, follow-up, and resolution of issues.

Warehouse Packer

Dollar General Distribution Center
07.2014 - 05.2016
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Sales Associate

Hibbett Sporting Goods
09.2015 - 01.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Cashier

Walmart
04.2012 - 06.2014
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Associate of Arts - Business Administration

University of South Carolina- Union
Union
05-2015

Associate of Arts - Business Administration

Lander University
Greenwood, SC
05.2014

High School Diploma -

Union County High School
Union, SC
05.2012

Skills

  • Leadership trained
  • Process Documentation
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Team management
  • Process improvement
  • Effective communication
  • Adaptability
  • Teamwork orientation

References

References available upon request.

Timeline

Process Lead

BMW Manufacturing
03.2017 - Current

Sales Associate

Hibbett Sporting Goods
09.2015 - 01.2016

Customer Service Representative

Advance America
05.2015 - 03.2017

Warehouse Packer

Dollar General Distribution Center
07.2014 - 05.2016

Customer Service Cashier

Walmart
04.2012 - 06.2014

Associate of Arts - Business Administration

University of South Carolina- Union

Associate of Arts - Business Administration

Lander University

High School Diploma -

Union County High School
Chastene Hardy