Summary
Overview
Work History
Skills
Accomplishments
Skills
Timeline
Generic

Chasticy Gonzales

Carson,CA

Summary

Experienced above-wing agent specializing in VIP high-value customer service, boarding processes, and airline safety regulations. Dedicated to creating a welcoming and caring atmosphere to enhance the customer experience. Recognized for strong communication and problem-solving skills that contribute to effective teamwork and high customer satisfaction levels.

Overview

7
7
years of professional experience

Work History

Gate Service Agent

Envoy Airlines
06.2023 - Current
  • Displayed friendly, outgoing, and energetic behavior to create a memorable experience for guests.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Established rapport with frequent travelers, offering personalized assistance as needed.
  • Handled ticketing inquiries and upgrades for improved passenger experience.

Premium Services Greeter/ VIP Driver Agent

Envoy Airlines
06.2022 - 06.2023
  • Upheld high standards of professionalism and discretion when working with high-valued clients.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Provided elevated customer service, addressing concerns and creating a welcoming environment.
  • Certified as Lead, performed the role of Lead agent when Lead shift was uncovered.

Airport Operations Supervisor

G2 Secured Staff
10.2018 - 10.2022
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Wheelchair agent 2018 to 2022

Skills

  • Customer Service
  • Problem Resolution
  • Airport safety regulations
  • Time management
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Professionalism

Accomplishments

  • Supervised team of 30 staff members.
  • Achieved on time ADA assistance by updating live schedule and assigning agents with accuracy and efficiency.

Skills

Airline Reservation System   

Ticketing and Boarding  

CRO Training

Timeline

Gate Service Agent

Envoy Airlines
06.2023 - Current

Premium Services Greeter/ VIP Driver Agent

Envoy Airlines
06.2022 - 06.2023

Airport Operations Supervisor

G2 Secured Staff
10.2018 - 10.2022

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Chasticy Gonzales