Jasmine Cameron
Raleigh,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
8
8
years of professional experience
Work History
Gate Service Agent
Avelo Airlines
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
03.2021 - Current
- Guest Check-In/Out, Answering phone calls, scheduling and performing wake up calls, and making reservations
- Audit and balancing reports from the day shift
- Process and verify reservation payments
- Balancing cash drawers and cash safe at end of shift.
Leasing Agent
Briarleigh Park Apts
03.2016 - 09.2018
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Diploma, Esthetician Program -
Central Carolina Community College
Sanford, NC12.2019
High School Diploma -
Lee County High School
Sanford, NC06.2012
Skills
- Customer service
- Microsoft office
- Receptionist
- Customer care
- Training
- Excel
- Multi-Tasking
- Inbound & Outbound Calling
- Airport security awareness
- Passenger Assistance
- Baggage handling
- Emergency Procedures
- Travel documentation
- Boarding Process Management
- Ticketing System Knowledge
- Flight Scheduling
- Reservation Management
- Creative Thinking
- Team Leadership
- Critical Thinking
- yardi
- onesite
- Customer Service
- Time Management
- Leadership and supervision
- Tenant relations
- knock
Timeline
Gate Service Agent
Avelo Airlines
05.2023 - Current
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
03.2021 - Current
Leasing Agent
Briarleigh Park Apts
03.2016 - 09.2018
Diploma, Esthetician Program -
Central Carolina Community College
High School Diploma -
Lee County High School