Chastity Burris
Customer Service Representative
De Kalb,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
BXC Roofing Sales Advocate
Toby Bond
Texarkana, TX
11.2022 - 02.2023
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Dennys Restaurant
Tommie Getz
New Boston, TX
07.2022 - 11.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Customer Service Representative
Road Ranger Truck Stop
New Boston , Texas
09.2020 - 02.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
Circle K
New Boston, TX
03.2019 - 09.2021
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School -
Shongaloo High
Shongaloo LaSkills
Customer Relations
Network development
Problem solving strength
Client Service
Product promotions
Sales expertise
Records management
TABC and Food handles license and took all courses in insurance adjusting
Certification
TABC] Training [Food handlers]
Timeline
BXC Roofing Sales Advocate
Toby Bond
11.2022 - 02.2023
Dennys Restaurant
Tommie Getz
07.2022 - 11.2022
Customer Service Representative
Road Ranger Truck Stop
09.2020 - 02.2022
Customer Service Representative
Circle K
03.2019 - 09.2021
High School -
Shongaloo High