Chastity Ellison
Cincinnati,OH
Summary
Enthusiastic, detail oriented professional with exceptional customer service skills seeking an opportunity to provide outstanding service to create a comfortable and caring experience for the passengers of Endeavor Air.
Overview
12
12
years of professional experience
Work History
Dual Rate Supervisor Table Games Dealer
Hard Rock Casino
Cincinnati, OH
06.2023 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Maximized operational efficiency and productivity collaborating with all departments.
- Boosted customer loyalty by offering consistent gaming standards.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Performed accurate and efficient dealing to follow gaming procedures.
Table Games Dealer
Hollywood Casino Lawrenceburg
Lawrenceburg, IN
10.2017 - 06.2022
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Inspected table games and equipment to confirm proper function.
- Worked with dealer team to run larger games such as craps and baccarat.
Project Manager
JGB Designs
Owenton, KY
04.2017 - 10.2017
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Table Games Dealer
Horseshoe Casino
Cincinnati, OH
02.2012 - 06.2017
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
High School Diploma -
Clermont Northeastern High School
Batavia, OHSkills
- Customer Service
- Brand Promotion
- Organizational Skills
- Hospitality Service Expertise
- Regulatory Compliance
- Safety Procedures
- Verbal and Written Communication
- Training and Coaching
- Cultural awareness
- Problem-solving abilities
- Interpersonal skills
- Cross-functional Collaboration
- Inventory Management
Timeline
Dual Rate Supervisor Table Games Dealer
Hard Rock Casino
06.2023 - Current
Table Games Dealer
Hollywood Casino Lawrenceburg
10.2017 - 06.2022
Project Manager
JGB Designs
04.2017 - 10.2017
Table Games Dealer
Horseshoe Casino
02.2012 - 06.2017
High School Diploma -
Clermont Northeastern High School