Chastity Ellison
Cincinnati,OH
Summary
Enthusiastic, detail oriented professional with exceptional customer service skills seeking an opportunity to provide outstanding service to create a comfortable and caring experience for the passengers of Endeavor Air.
Overview
12
12
years of professional experience
Work History
Dual Rate Supervisor Table Games Dealer
Hard Rock Casino
06.2023 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Maximized operational efficiency and productivity collaborating with all departments.
- Boosted customer loyalty by offering consistent gaming standards.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Performed accurate and efficient dealing to follow gaming procedures.
Table Games Dealer
Hollywood Casino Lawrenceburg
10.2017 - 06.2022
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Inspected table games and equipment to confirm proper function.
- Worked with dealer team to run larger games such as craps and baccarat.
Project Manager
JGB Designs
04.2017 - 10.2017
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Table Games Dealer
Horseshoe Casino
02.2012 - 06.2017
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
High School Diploma -
Clermont Northeastern High School
Batavia, OHSkills
- Customer Service
- Brand Promotion
- Organizational Skills
- Hospitality Service Expertise
- Regulatory Compliance
- Safety Procedures
- Verbal and Written Communication
- Training and Coaching
- Cultural awareness
- Problem-solving abilities
- Interpersonal skills
- Cross-functional Collaboration
- Inventory Management
Timeline
Dual Rate Supervisor Table Games Dealer
Hard Rock Casino
06.2023 - Current
Table Games Dealer
Hollywood Casino Lawrenceburg
10.2017 - 06.2022
Project Manager
JGB Designs
04.2017 - 10.2017
Table Games Dealer
Horseshoe Casino
02.2012 - 06.2017
High School Diploma -
Clermont Northeastern High School