Chastity Englert
Stroudsburg,PA
Summary
Flexible and proactive professional demonstrating high level of professionalism and confidentiality. Prioritizes and manages multiple projects simultaneously, following through on issues quickly and thoroughly.
Overview
10
10
years of professional experience
Work History
Administrative Partner
Lvhn
Allentown , PA
02.2024 - 06.2024
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared agendas for weekly staff meetings along with any associated materials.
- Performed receptionist duties such as greeting visitors and directing them accordingly.
- Proofread all outgoing documents such as letters, memos, newsletters, before they were sent out.
- Delivered comprehensive training to maintain compliance requirements.
- Facilitated communication between departments through email correspondence or face-to-face conversations.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Maintained detailed records of client accounts and company personnel.
Administration Assistant
Pocono Brewery Company
Swiftwater, Pennsylvania
07.2019 - 07.2023
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Supported HR functions by preparing new hire packets and conducting onboarding activities.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Directed customer inquiries to appropriate department personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Maintained employee attendance records according to company policies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed daily calendars for multiple staff members.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted with the preparation of reports, presentations and spreadsheets.
Housekeeping Supervisor
Mastercorp INC, Murrells Inlet
Stroudsburg, PA
01.2017 - 10.2019
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Explained goals and expectations required of trainees.
- Created and implemented daily cleaning schedules for staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Established effective communication between team members in order to foster a positive work environment.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Tube Park Attendant
Fernwood Resort
East Stroudsburg , Pennsylvania
01.2014 - 12.2016
- Informed guests of current promotions or discounts available when checking-in.
- Communicated effectively with team members regarding operations procedures.
- Monitored patrons and equipment during rides to prevent accidents.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Monitored guest activity to ensure a safe environment for everyone.
- Kept track of guests entering and exiting the facility by scanning tickets or passes upon entry and exit.
- Answered questions from guests about the rules and regulations of using the tube park facility.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Education
High School Diploma -
East Stroudsburg South
East Stroudsburg, PA06-2016
Some College (No Degree) - Business
Northampton Community College
Bethlehem, PASkills
- Customer service
- Team management
Timeline
Administrative Partner
Lvhn
02.2024 - 06.2024
Administration Assistant
Pocono Brewery Company
07.2019 - 07.2023
Housekeeping Supervisor
Mastercorp INC, Murrells Inlet
01.2017 - 10.2019
Tube Park Attendant
Fernwood Resort
01.2014 - 12.2016
High School Diploma -
East Stroudsburg South
Some College (No Degree) - Business
Northampton Community College