Chastity Jones
Saint Peters,Missouri
Summary
Competent Retention Specialist with proven track record of enhancing customer loyalty and satisfaction. Successfully developed and implemented retention strategies that reduced churn rates. Demonstrated ability to build strong client relationships and resolve conflicts effectively.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Retention Specialist
Carshield
03.2021 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Registered Nurse
TRISL
04.2014 - 05.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Community RN
Easter Seals
10.2009 - 01.2014
- Improved patient outcomes by collaborating with healthcare teams.
- Conducted patient assessments for comprehensive care plans.
- Coordinated with interdisciplinary teams to optimize patient care.
- Provided emotional support to patients and families during challenging times.
- Developed nursing care plans to meet individualized patient needs.
- Collaborated with physicians for comprehensive patient management.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Monitored patient conditions and enhanced care by administering medications and treatments.
- Documented patient information to maintain accurate records.
Education
Associate of Science - Nursing
St. Charles Community College
Saint Charles, MO10-2004
Skills
- Customer feedback analysis
- Upselling and cross selling
- Documentation skills
- Persuasion techniques
- Customer relations
- Customer retention strategies
Timeline
Retention Specialist
Carshield
03.2021 - Current
Registered Nurse
TRISL
04.2014 - 05.2019
Community RN
Easter Seals
10.2009 - 01.2014
Associate of Science - Nursing
St. Charles Community College
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