Chastity Kennedy
Wadsworth,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
Fierce Tanning
Medina, OH
12.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions..
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant
Posh Nails and Spa
Strongsville, OH
03.2018 - 12.2019
- Greeted incoming customers and provided customer service support.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Brunswick High School
Brunswick, OH05-2019
Some College (No Degree) - Diagnostic Medical Sonography
Cuyahoga Community College
Cleveland, OHSkills
- Marketing
- Staff Management
- Sales management
- Time Management
- Schedule Preparation
- Sales Techniques
- Staff Training and Development
Timeline
Manager
Fierce Tanning
12.2018 - Current
Assistant
Posh Nails and Spa
03.2018 - 12.2019
High School Diploma -
Brunswick High School
Some College (No Degree) - Diagnostic Medical Sonography
Cuyahoga Community College
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