CRM
Chastity Mays
Real Estate Agent
St. Petersburg,FL
Summary
Professional Real Estate Agent with proven success in improving operations and solving problems. Excelled in roles from Night Auditor, to restaurant manager, showcasing strong organizational skills and adaptability. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams Portfolio Collection
11.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, cold calling, door-knocking, and hosting open houses.
- Maintained connections with clients to encourage repeat business and referrals.
- Collaborate with experienced agents to expand networks and gain industry knowledge.
Content Creator
Twitch.tv
06.2017 - Current
- Built, developed, and grew a dedicated social media audience of 230,000 followers.
- Owner and manager of a community-focused discord server of 4,400 active members, fostering engagement and collaboration.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
- Secured multiple brand partnerships for sponsorships and collaborations, offering member incentives to drive engagement and participation.
- Proficient in streaming software and video editing tools, with strong troubleshooting skills that minimize the need for external support.
Manager
Chick-Fil-A
11.2017 - 03.2020
- Earned ServSafe certification to strengthen operational expertise and support management in improving restaurant performance.
- Optimized drive-thru operations by implementing the 1-1-1 method, reducing service time by 45 seconds per vehicle.
- Executed upselling techniques that increased average order value per customer, increasing revenue.
- Fostered a positive work environment by implementing team-building initiatives, improving employee morale and retention.
- Effectively handled unexpected challenges, such as equipment malfunctions or sudden staffing shortages, maintaining operational continuity and customer satisfaction.
Assistant Manager
Zaxby's
09.2012 - 06.2019
- Secured Assistant Manager license to operate locations and contribute to the growth of the Zaxby's brand.
- Surpassed health and safety inspection standards semi-annually by implementing CDC, WHO, and FDA guidelines effectively.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Led performance reviews and offered constructive feedback, promoting professional development and sustaining a motivated team.
Night Auditor
The DoubleTree by Hilton
11.2016 - 05.2018
- Ranked #1 in connecting guests to Kipsu, boosting engagement.
- Enhanced guest satisfaction scores weekly by 23% December 2018, through proactive problem-solving and service to each individual guest
- Utilized OnQ to process reservations, payments, and end-of-day reports efficiently.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Managed the hotel's social media platforms, creating and posting weekly content to drive revenue growth.
Education
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Memphis, TN12-2017
Skills
- Strong organizational skills
- Highly professional
- Computer proficiency
- Follow-up skills
- Adaptability
- Excellent teamwork
- Negotiation Skills
- Client relations
- Lead generation
- Customer relationship management (CRM)
Certification
Real Estate Salesperson License, FL -SL3591182
Timeline
Real Estate Agent
Keller Williams Portfolio Collection
11.2023 - Current
Manager
Chick-Fil-A
11.2017 - 03.2020
Content Creator
Twitch.tv
06.2017 - Current
Night Auditor
The DoubleTree by Hilton
11.2016 - 05.2018
Assistant Manager
Zaxby's
09.2012 - 06.2019
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Accomplishments
- Supervised team of 50+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The secret to getting ahead, is getting started."
Mark Twain
Software
Adobe Photoshop
OnQ
Microsoft Office Suite
Google Workspace
Zoom
Google Calendar
DocuSign
Basic Coding
OBS
Slack
Languages
English
Native or Bilingual
Interests
Social Networking
Design
Research
Blogging
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