Chastity Moncayo
Bronx,NY
Summary
Dynamic Medical Assistant with extensive experience in phlebotomy and patient care. Proven ability to enhance healthcare delivery through effective communication and training. Committed to community engagement and health education, fostering improved patient outcomes and access to essential services. Efficient healthcare professional with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
25
25
years of professional experience
2
2
Certificates
Work History
Medical Assistant
New York Presbyterian Brooklyn Methodist
Brooklyn, NY
04.2022 - Current
- Performed patient vital signs
- Assisted physicians, nurses, and nurse practitioners during patient exams to enhance care delivery.
- Entered patient info via data entry in EPIC
- Performed phlebotomy
- Assisted & collected Gynecological biopsy specimens
- Surgical instrument sterilization processing
- Organized and restocked medical supplies, maintaining inventory for uninterrupted patient care.
- Training Preceptor
- Conducted patient intake, ensuring accurate collection of medical histories and vital signs.
- Assist healthcare providers with examinations and procedures, maintaining a sterile environment.
- Manage appointment scheduling, optimizing patient flow and reducing wait times significantly.
- Educate patients on treatment plans and medication instructions to enhance understanding and compliance.
- Collaborate with interdisciplinary teams to streamline patient care processes and improve outcomes.
- Train new staff on administrative protocols and clinical procedures, fostering a knowledgeable workforce.
- Develop patient education materials, improving overall patient engagement in their healthcare journey.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensure patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintain strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Complete EKGs and other tests based on patient presentation in office.
- Prepare lab specimens for diagnostic evaluation.
- Explain procedures to patients to reduce anxieties and increase patient cooperation.
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Registrar
Operation Gotham Shield
New York, NY
02.2021 - 05.2021
- Managed patient data entry in NYS CDMS DOH system to enhance efficiency of Pfizer and Johnson & Johnson vaccination processes.
- Documented vaccination information for patients in data management system to facilitate accurate tracking and reporting.
- Led special COVID-19 vaccination efforts at NYC Jacob Javits Center to support public health response.
- Educated and guided New Yorkers on COVID-19 vaccination processes to enhance patient experience.
- Facilitated effective communication by providing interpreter services for diverse clients.
Clerical Associate
New York City Health & Hospitals Corp.
New York, NY
07.2020 - 01.2021
- Directed remote call center operations during COVID-19 to ensure efficient patient communication.
- Optimized patient referral processes to enhance access to appropriate healthcare providers.
- Provided detailed guidance on coronavirus prevention and management strategies to support patient understanding and health outcomes.
- Facilitated delivery of patient test results via telephone communication to enhance understanding.
Nursing Unit Clerk
Jacobi Medical Center
BRONX, NY
03.2020 - 06.2020
- Assisted unit nurses with administrative tasks to streamline operations and improve patient care.
- Managed call routing to patient rooms, ensuring efficient communication between staff and patients.
- Handled unit telephones, directing inquiries and providing information to maintain efficient communication.
- Managed interoffice call routing to ensure efficient communication among departments.
- Managed cross-functional team activities during COVID-19 project implementation, emphasizing coordinated efforts and responsive actions.
- Facilitated patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated communication between nursing staff, patients, and families to enhance care delivery.
Medical Assistant
New York Presbyterian Hospital
New York, NY
03.2016 - 06.2018
- Assisted healthcare professionals in gynecology services to enhance patient care through effective colposcopy and endocervical procedures.
- Monitored and recorded vital signs for patients, ensuring accurate health assessments in family planning and young men's clinics.
- Executed phlebotomy procedures to ensure accurate blood sample collection from patients.
- Administered rapid HIV tests, ensuring prompt identification and intervention for affected individuals.
- Administered pregnancy tests to establish patient status and support tailored healthcare interventions.
- Assisted in collection of endocervical specimens and biopsy samples. Supported laboratory processes to ensure accurate specimen handling. Collaborated with healthcare professionals to facilitate patient care.
- Executed sterilization processes for transvaginal instruments, ensuring adherence to health standards and patient safety protocols.
- Optimized stock ordering processes to ensure consistent availability of medical supplies.
HIV Outreach Coordinator
New York Presbyterian Hospital
New York, NY
06.2012 - 06.2015
- Developed and implemented outreach events focused on high-risk youth, ensuring connection to critical health services and fostering community involvement.
- Facilitated comprehensive HIV/STI testing for high-risk youth, focusing on juvenile detention centers, LGBTQ programs, alternative high schools, and shelters.
- Assessed patient needs and provided referrals to young adult clinic for ongoing support and care post-HIV diagnosis.
- Managed team of HIV counselors, implementing best practices to uphold service quality and enhance client support.
- Designed and delivered interactive workshops focusing on HIV/AIDS, sexually transmitted infections, and various birth control options.
- Oversaw the creation of innovative outreach promotional materials to strengthen connections with the community.
- Maintained accurate grant-related data for funders via AIRS and hospital administration, facilitating adherence to compliance standards and accountability measures.
- Developed outreach programs to enhance community engagement and health education initiatives.
Pier Outreach Worker
The Door
06.2012 - 06.2015
- Delivered street outreach to LGBTQ runaway, homeless, and sex workers at Christopher Street Piers and Union Station, fostering a supportive environment.
- Facilitated connections to local homeless shelters, ensuring individuals accessed immediate support and resources.
- Distributed personal care packages, food, and safer sex packs, addressing essential needs and promoting health and safety.
- Developed and implemented outreach strategies to engage marginalized communities.
- Coordinated resources and support services for at-risk youth and families.
- Established partnerships with local organizations to enhance service delivery.
- Mentored junior staff in effective outreach techniques and community engagement.
- Analyzed program effectiveness through participant feedback and outcome assessments.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Planned outreach events for LGBTQ population to reach out to at-risk youth.
Outreach Specialist
Adolescent Aids Program- CHAM
Bronx, NY
04.2007 - 12.2012
- Designed and executed a comprehensive outreach strategy for NYC housing project, aimed at increasing community engagement and ensuring service accessibility.
- Coordinated outreach efforts to identify HIV-positive youth and streamline their connection to appropriate care services.
- Achieved increased awareness of HIV transmission and safer sex practices through effective workshops for youth and professionals. Enhanced the skills of health care professionals by facilitating training for HIV counseling certification.
- Conducted targeted HIV risk reduction sessions focusing on prevention of primary transmission to HIV-negative youth at risk.
- Delivered comprehensive HIV prevention and harm reduction workshops targeting students and community groups to promote awareness and behavioral change.
- Delivered comprehensive HIV counseling and testing in various environments, utilizing a mobile van unit to enhance accessibility for diverse youth communities.
- Delivered essential HIV/STI testing services to high-risk youth to promote health awareness.
- Led annual peer education training sessions to enhance knowledge sharing. Coordinated local and upstate workshops for professionals, fostering collaboration at various sites and conferences.
- Achieved successful execution of summer peer education program over four years. Enhanced community engagement through effective management of health fairs, workshops, and office responsibilities.
- Coached peer staff in skill development and performance improvement to foster effective management practices.
- Analyzed existing processes and introduced new projects to drive organizational improvement.
- Oversaw preparation and distribution of materials related to outreach events and administrative responsibilities.
- Conducted thorough evaluations of data trends and patterns in monthly reports for statistical analysis.
- Produced comprehensive monthly reports on outreach events and workshops via AIDS Institute Reporting System (AIRS), improving program tracking. Delivered accurate patient HIV result entries into hospital Carecast system, supporting effective patient care management.
- Managed records to ensure precision in tracking mobile van usage and point of care testing outcomes.
- Synthesized findings from medical literature and online resources to inform outreach initiatives and optimize service provision.
- Participated in media appearances across television, internet, and news platforms to support HIV prevention initiatives.
- Facilitated protocol implementation and survey administration for adolescent trials, enhancing research efficiency.
- Conducted research and analysis to create an ecological needs assessment plan focused on enhancing environmental equity for underserved communities of color.
- Analyzed community needs and crafted targeted engagement strategies to boost program visibility and encourage participation.
- Cultivated relationships through targeted outreach initiatives, strengthening ties with local organizations and stakeholders.
Patient Care Technician
Montefiore Medical Center
BRONX, NY
01.2001 - 03.2007
- Assisted healthcare professionals in delivering comprehensive care to homeless clients, ensuring effective support for daily medical and social needs.
- Conducted thorough assessments of patient vital signs to support healthcare teams in delivering quality care.
- Performed venipuncture glucose and HCG/HGB testing to support accurate patient diagnostics.
- Administered HIV tests using OraSure and OraQuick to facilitate early detection and treatment options.
- Managed patient chart updates and organization to facilitate timely access to critical information for healthcare professionals.
- Oversaw coordination of laboratory and pharmacy orders to guarantee timely access to medical supplies.
- Coordinated outreach efforts to various shelters and clinics, ensuring support for families and single adults.
Education
Certified Phlebotomy Technician - Phelebotomy
National Healthcare Association
New York, NY07-2023
Master of Science - Community Health
Hofstra University
Hempstead, NY09-2013
Bachelor of Science - Public Health
Monroe College
Bronx, NY08-2011
Associate of Applied Science - Medical Administration
Monroe College
Bronx08-2009
Certificate - Medical Assisting
Sandford Brown University
New York NY07-2000
Skills
- Medical assisting
- Veinipuncture
- Phlebotomy
- Oraquik HIV testing
- EKG
- Wound care
- Cardiac monitoring
- Patient care
- Patient triage
- Vital signs assessment
- Family Planning
- Adolescent Health
- Gynecology-Oncology
- Healthcare coordination
- Healthcare delivery
- EMR management
- EPIC charting
- Diagnostic testing- POC
- Lab specimen handling
- Specimen processing
- Office procedures
- Inventory oversight
- Equipment sterilization
- Clinical training
- Train the Trainer
- Time optimization
- Community Engagement
- Diversity training
- Health Education
- Instructional techniques
- Crisis management
- Suicide intervention
- Professional ethics
- Medical terminology knowledge
- Team collaboration
- Effective communication
- Critical thinking
- Problem solving
- Anatomy and physiology
- Medical office management
- PowerPoint
- Microsoft Word
- OB/GYN procedures
- HIPAA compliance
- Professional ethics
- BLS certification
- Customer service
- Reliable team player
- Procedure assistance
- Phlebotomy techniques
- Professional bedside manner
- Conflict resolution
Affiliations
1199 SEIU
Certification
- CMA - Certified Medical Assistant
- Phlebotomy
- Basic Life Support- CPR
- HIV Test Counselor
Timeline
Medical Assistant
New York Presbyterian Brooklyn Methodist
04.2022 - Current
Registrar
Operation Gotham Shield
02.2021 - 05.2021
Clerical Associate
New York City Health & Hospitals Corp.
07.2020 - 01.2021
Nursing Unit Clerk
Jacobi Medical Center
03.2020 - 06.2020
Medical Assistant
New York Presbyterian Hospital
03.2016 - 06.2018
HIV Outreach Coordinator
New York Presbyterian Hospital
06.2012 - 06.2015
Pier Outreach Worker
The Door
06.2012 - 06.2015
Outreach Specialist
Adolescent Aids Program- CHAM
04.2007 - 12.2012
Patient Care Technician
Montefiore Medical Center
01.2001 - 03.2007
Bachelor of Science - Public Health
Monroe College
Associate of Applied Science - Medical Administration
Monroe College
Certificate - Medical Assisting
Sandford Brown University
Certified Phlebotomy Technician - Phelebotomy
National Healthcare Association
Master of Science - Community Health
Hofstra University
Montefiore Service Award
Awarded for 10 years of service