Christine Martinez
San Antonio
Summary
Medical Assistant with over 10 years of extensive expertise in delivering compassionate care and enhancing patient satisfaction through effective communication and empathetic service. Proficient in phlebotomy, EDI, and EMR systems, with a strong background in OB/GYN procedures and medical administration. Committed to fostering a supportive healthcare environment and continuously improving patient outcomes through attention to detail and collaborative teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sabella Women's health San Antonio medical center
San Antonio
01.2024 - 06.2025
- Deliver compassionate care, enhancing patient comfort and understanding during procedures.
- Boost patient satisfaction through attentive and empathetic service.
- Utilize effective communication to ensure clarity and trust with patients.
- Resolve patient concerns promptly, fostering a supportive environment.
- Contribute to improved patient outcomes with dedicated assistance.
- Assisted in patient intake and documentation, enhancing workflow efficiency and reducing appointment delays significantly.
- Maintained accurate patient records and managed inventory, ensuring compliance with health regulations and optimizing resource utilization.
- Monitored vital signs and collected patient data, facilitating timely assessments and interventions that improved overall care quality.
- Worked closely with healthcare teams to streamline communication and processes, fostering a cohesive environment that enhanced patient outcomes.
- Delivered compassionate patient care, ensuring comfort and understanding during procedures, which fostered a trusting environment.
- Streamlined patient intake and documentation processes, significantly reducing appointment delays and enhancing overall workflow efficiency.
Medical Assistant
Wellness/OBGYN
Washington
11.2021 - 03.2022
- Perform phlebotomy skills, as well as all CLIA Waived testing procedures.
- Administer medications per Physician orders via oral, inhalation, topical, injections, etc.
- Prepare biohazard specimens for transport in accordance to regulations.
- Maintain proper clinical hygiene including sanitization, disinfection & sterilization.
- Perform excellent communication and customer service skills.
Medical Assistant
Lonestar OBGYN
San Antonio
11.2020 - 11.2021
- Perform phlebotomy skills, as well as all CLIA Waived testing procedures.
- Prepare biohazard specimens for transport in accordance to regulations.
- Administer medications per Physician orders via oral, inhalation, topical, injections, etc.
- Maintain proper clinical hygiene including sanitization, disinfection & sterilization.
- Perform excellent communication and customer service skills.
- Knowledgeable of insurance billing and coding procedures to include ICD-9/CPT coding.
- Experience in prepping a sterile field for minor to major medical procedures.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
Medical Assistant
University Health System
San Antonio
01.2017 - 09.2017
- Perform phlebotomy skills, as well as all CLIA Waived testing procedures.
- Administer medications per Physician orders via oral, inhalation, topical, injections, etc.
- Prepare biohazard specimens for transport in accordance to regulations.
- Maintain proper clinical hygiene including sanitization, disinfection & sterilization.
- Perform excellent communication and customer service skills.
- Knowledgeable of insurance billing and coding procedures to include ICD-9/CPT coding.
- Experience in prepping a sterile field for minor to major medical procedures.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
Medical Assistant
Southtexas Women's Health Clinic
San Antonio
02.2014 - 05.2016
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Managed various general office duties such as answering phones, schedule appointments, follow-ups, data entry, filing, etc.
- Conduct and document patient assessments & procedures to include vital signs, EKG's, etc.
- Perform phlebotomy skills, as well as all CLIA Waived testing procedures.
- Prepare biohazard specimens for transport in accordance to regulations.
- Administer medications per Physician orders via oral, inhalation, topical, injections, etc.
- Maintain proper clinical hygiene including sanitization, disinfection & sterilization.
- Perform excellent communication and customer service skills.
- Knowledgeable of insurance billing and coding procedures to include ICD-9/CPT coding.
- Experience in prepping a sterile field for minor to major medical procedures.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
Produce Associate
HEB
San Antonio
07.2012 - 02.2014
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Stocked fruits and vegetables and removed old or poor quality products.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
Waitress
The Malt House
San Antonio
07.2010 - 02.2012
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Upsold specialty items such as desserts to increase overall sales and exceed targets.
Education
High school diploma -
Skills
- Managing patient records
- Specimen collection
- Medical procedure assistance
- Word processing
- Patient Care
- Discharge planning
- Medical equipment sterilization
- CPT coding
- Medical Records
- Patient education
- Sterilization
- Vital Signs
- Customer service
- EMR Systems
- Medical equipment operation
- Wound care
- Care coordination
- Phone triage
- ICD-10
- Patient management in an allied health role
- Medical assisting
- Data entry
- Medical Scheduling
- Medication administration
- EDI
- Managing allied health teams
- Vaccination administration
- Medical diagnostic testing
- Laboratory Experience
- Clinic experience
- Experience Administering Injections
- Phlebotomy
- Medical Office Experience
- Progress documentation
- Patient consultations
- Treatment plan development
- Allied health
- Patient rooming
- Patient assessment
- Triage
- Venipuncture
- Computer Skills
- Medical coding
- Health screenings
- Ob/Gyn
- Medical procedure preparation
- EHR systems
Certification
- AED Certification
- Driver's License
- NRCMA
- CPR Certification
Languages
- English
- Bilingual
- Spanish, Expert
- English, Expert
- Bilingual, Expert
Personal Information
Authorized To Work: US
Timeline
Medical Assistant
Sabella Women's health San Antonio medical center
01.2024 - 06.2025
Medical Assistant
Wellness/OBGYN
11.2021 - 03.2022
Medical Assistant
Lonestar OBGYN
11.2020 - 11.2021
Medical Assistant
University Health System
01.2017 - 09.2017
Medical Assistant
Southtexas Women's Health Clinic
02.2014 - 05.2016
Produce Associate
HEB
07.2012 - 02.2014
Waitress
The Malt House
07.2010 - 02.2012