Chastity Nelson
National Retail Federation
Washington,DC
1
Certification
22
years of professional experience
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Work History
Director, Office Services and Facilities
2 Years 4 Months- Oversee the day-to-day operations and services related to NRF’s office and building and manage the daily operating needs across the organization
- Negotiated purchases of office supplies, furniture, and equipment for entire staff, adhering to company purchasing policies and budget constraints
- Perform regular monitoring of the physical conditions of all spaces around office, including infrastructure, finishes, furniture, fixtures, appliances and equipment
- Coordinated repairs and maintenance with contractors, vendors, technicians, and building engineers to maintain office functionality
- Oversee contractors and vendors working in office space(s); review, approve, and address inconsistencies in vendor invoices; and maintain vendor files
- Monitored contracts and maintenance agreements for compliance, procured appliances, equipment, and furniture, coordinated deliveries and installations, and prepared proposals for significant purchases requiring approval
- Manage office security system including monitoring of card readers, doors and cameras and coordinate repairs and maintenance with technicians
- Engage in planning related to office emergency preparedness; maintain familiarity with office building’s emergency procedures and protocols
- Ensured implementation of ergonomic best practices by evaluating work areas and providing instructions and recommendations on ergonomic improvements.
- Monitored assets and generated reports.
- Supervise office administration staff member(s)
- Executed additional tasks to assist team efficiency.
Office Manager
2 Years- Assist with new employee onboarding including building access, adding to travel system, office tours.
- Manage multiple conference room schedules.
- Assist with meeting set-up and breakdown.
- Contact for Property
- Assist the accounting department with invoicing.
- Assist the conferencing department with meeting preparations on and off-site.
- Manage a team of temporary staff at offsite Annual Convention.
- Enter and edit event contracts information into the A2Z system.
- Submit facilities request using the 310Maxx website.
- Order office supplies.
- Provide general office support.
- Receive and distribute incoming packages and mail.
- Develop front desk operations manual.
- Answer multi-line phone system.
- Greet Visitors.
Coordinator, Office Services
7 Years 8 Months- Assist with new employee onboarding including building access, adding to travel system.
- Manage multiple conference room schedules.
- Assist with meeting set-up and breakdown.
- Update user contact information in the NetFORUM system.
- Assist the membership department with monthly invoicing.
- Assist the conferencing department with meeting preparations on and off-site.
- Manage a team of temporary staff at offsite Annual Convention.
- Enter and edit event contracts information into the A2Z system.
- Submit facilities request using the 310Maxx website.
- Order office supplies.
- Provide general office support.
- Receive and distribute incoming packages and mail.
- Answer multi-line phone system.
- Greet Visitors.
Office Manager/Events Coordinator
6 Years 8 Months- Orchestrate high profile events including advisory board meetings, board of director, and dinner meetings.
- Primary on-site contact for all meeting logistics.
- Responsible for all meeting registration including credit card processing.
- Responsible for meeting room selection and set-up, menu selection and AV needs.
- Responsible for shipping of all meeting materials.
- Responsible for all aspects of event management, including site selection/contract negotiation, proposal planning, transportation arrangements hotel attrition/cancellation negotiation, registration database management.
- Work closely with hotels and other vendors to ensure that all association requirements are fulfilled.
- Train hired staff for on-site registration.
- Interact with Council members on the phone, by correspondence and in person.
- Produce meeting materials including in-house or outsourced publication printings.
Front Desk/Asst. Office Manager
2 Years 8 Months- Assisted with the coordination of office events.
- Assisted the corporate office with account reconciliation.
- Prepared work orders for service and repairs in the suite and followed up service call to completion.
- Served as liaison to property management.
- Attended monthly property meetings for the office.
- Scheduled meetings and conference rooms for central and two off-site offices.
- Coordinated staff interviews.
- Reviewed and routed incoming mail.
- Provided HR assistance to new employees.
- Performed logistics for in-house and off-site meetings (AV and computer equipment, site-management, catering and set-up)
- Maintained conference room schedule in MS Outlook.
- Maintained office directory.
- Prepare travel and reimbursement documents for employees.
- Provided administrative support to office of 12 employees.
- Contact person for all vendors.
- Ordered new furniture and office equipment.
Education
High school diploma
Skills
Microsoft Suite
Desktop support
Contract negotiation
Human resources
Office manager experience
Property management
Interviewing
Negotiation
Event planning
Logistics
Account reconciliation
Events management
Certification
Customer Service
Timeline
Director, Office Services and Facilities
National Retail Federation
05.2024 - CurrentRead More
Office Manager
National Retail Federation
03.2022 - 03.2024Read More
Coordinator, Office Services
National Retail Federation
07.2014 - 03.2022Read More
Office Manager/Events Coordinator
National Council for Public Private Partnerships
04.2007 - 12.2013Read More
Front Desk/Asst. Office Manager
Energetics Inc
08.2004 - 04.2007Read More
Inglewood High School
High school diploma
Read More