Chastity Reed

• Processed cash and credit transactions quickly while maintaining accurate financial records.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Balanced cash drawers at the beginning and end of shifts to ensure accuracy.
• Collaborated with team members to restock shelves and maintain store organization.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.

• Monitored surveillance feeds to identify suspicious activity and report incidents promptly.
• Conducted regular inspections of surveillance equipment to ensure optimal performance and reliability.
• Documented incidents and activities accurately in daily logs for review and analysis.
• Collaborated with law enforcement during investigations, providing video evidence and support.
• Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
• Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
• Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
• Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
• Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
• Operated surveillance equipment, video recorders and computers to monitor activities within facility.
• Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
• Contributed to loss prevention efforts by conducting thorough video reviews of suspected incidents.
• Improved overall performance of the surveillance team through regular participation in training sessions and staying updated on industry best practices.
• Assisted management in evaluating employee performance through discreet observation and analysis of work habits.
• Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
• Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
• Collaborated with other departments to ensure effective communication and seamless coordination during emergency situations.
• Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
• Inspected cameras, monitors and other surveillance equipment for operational integrity.
• Reviewed live and archived video surveillance footage for investigative purposes.
• Identified illegal activities and alerted floor security personnel to address concerns.
• Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
• Reviewed video surveillance footage.
• Reported violators and incidents to correct staff members and followed up with detailed documentation.
• Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
• Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
• Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.

• ## Industry-Standard Skills
• Processed cash and credit transactions accurately while maintaining detailed financial records.
• Handled customer inquiries effectively to promote a positive shopping experience.
• Maintained store organization through regular restocking and inventory management tasks.
• Balanced cash drawers consistently, verifying accuracy at shift changes.
• Coordinated with team members to optimize product placement and increase sales visibility.
• Implemented store procedures for returns and exchanges to enhance customer satisfaction.
• Improved customer interactions by actively listening and responding to their needs efficiently.
• Contributed to a friendly shopping atmosphere by greeting customers warmly upon entry.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• **Target Role Aligned**
• Directed daily store operations to meet performance standards and enhance customer experience.
• Implemented procedures for inventory management, maintaining stock levels and organization.
• Coordinated team schedules to support optimal coverage during peak shopping hours.
• Trained new employees on store policies, enhancing their understanding of operational processes.
• Monitored sales trends to identify opportunities for product placement improvements in-store.
• Engaged customers actively to assess needs and provide tailored recommendations for products.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.

Managed all operations of my business