Chastity Riley
Battle Creek,MI
Summary
Actively seeking new opportunities.
Seeking a career with an reputable company where my skills would be implemented and enriched.
Overview
12
12
years of professional experience
Work History
Shift Lead
Jersey Mikes
10.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash and credit card transactions accurately using POS software.
- Served consistent portions following recipes and control standards.
Operator
Systex Product Corporation
04.2025 - 01.2026
- At Systex I operate machine presses. Plastic pieces come down a conveyor. I am required to trim and assemble the plastic car parts. As well as do my own quality assurance to make sure the parts are put together correctly. I also train any new associates when needed.
Custodian
LGC Global
12.2024 - 04.2025
- As a night custodian I am in charge of cleaning the building after the entire day. That includes restrooms, classrooms and offices. I collect all the trash from the day and take it out. I also clean stairwells as well as hallways. I must follow the standard of clean and use the products provided and make sure the building is ready for staff and students in the morning.
Cook
Buffalo Wild Wings Go
08.2024 - 11.2024
- As cook I am the heart of the kitchen. It is my responsibility to keep a clean environment as well as stay consistent with ongoing orders. I must communicate with the team on duty to make sure orders are correct and moving along swiftly to customer satisfaction. I also am a closer for the kitchen so not only do I handle day to day prep and cooking but I must clean and sanitize the kitchen and ensure is ready for opening the next morning.
Crew Leader
Subway
01.2024 - 07.2024
- As Crew Lead I am in charge of training new hires as well day to day operations directly under the Manager and Assistant Manager. I can either open or close the store. Balance tills, cash drops as well as handle deposits. I make sure prep is done for the store. Ensure customers are getting exactly what they order as well as maintain the cleanliness of the store.
Part Time Manager
Claire's
09.2023 - 01.2024
- As a manager at Claire's I am responsible for opening and closing. Balancing the cash drawers and running deposits to the bank. As well as figuring out the sales metrics for each day I work. Outside of managerial duties. I am in charge of the store. Upselling, sales returns and ear piercing along with ear piercing aftercare and safety.
Legal Clerk I
APS Employment Services, Inc.
02.2023 - 08.2023
- As a clerk I work to ensure the proper documents are uploaded into file keeping. Double checking sometimes triple checking to make sure all info is uploaded correctly. Especially confidential files.
Commissioned Sales Associate
Lover's Lane & Co.
08.2022 - 02.2023
- As a commissioned sales associate I work with customers as soon as they walk through the door. It's my responsibility to listen to customers needs and get them to walk out with the best product available. Sales metrics must be met every month. Upselling as well. I have mastered open ended questions and asking for the sell with this job.
Campus Greeter
Kelly Services
03.2022 - 04.2022
- Through Kelly Services I worked at Delta College. Greeting everyone who walked through the door. I was the first face they saw. I provided students, staff and visitors with masks. I also assisted with the completion of a health screening which was required for everyone to enter the building.
Customer Service Representative
World Travel Holdings
10.2021 - 02.2022
- I worked as customer service for a travel agency. It's my job to manage customer's reservations by handling things like refunds as well changes to reservations. All while building personal relationships with the customers so they feel comfortable coming to you year after year for their vacation goals.
Operator
QSS- Hemlock Semiconductors
04.2019 - 08.2021
- As an operator I was in charge of quality control in a fast paced environment. It was a team job as well as independent work. I was in charge of processing and packaging materials to be sent to both the customer and other buildings in the facility. All products were weighed appropriately and processed into the tracking system.
Customer Service Representative
Morley
09.2016 - 03.2019
- At Morley I worked in a call center setting. Customers called while being disabled on the road in need of roadside assistance. It was my job to keep customers calm in some of the most terrifying situations. I've learned to multitask while taking phone calls, using maps, and typing out in detail exactly what is going on with a customer's vehicle. I also helped customers sign up for roadside assistance. I assisted with their membership inquiries as well as updating important payment and address information. By working with memberships I had to stay up to date on all the policy information.
Mobile Sales Specialist
Best Buy
08.2015 - 09.2016
- As a mobile sales specialist I worked closely with customers to figure out their mobile issues. Unlike other departments in the store I would sometimes work with a customer for up to a couple of hours depending on their needs. I have learned to be a problem solver with the help of my team and also on my own. I made sure the customer walked away happy with not only their phone or plans but the service they were provided within Best Buy. As well as working within mobile, I have cash handling skills and I have knowledge of other departments within the store.
Cashier/Usher
Goodrich Quality Theaters
05.2014 - 06.2015
- As a cashier I was one of the first faces a customer sees. I had to provide them with a great service to keep them coming back. I was responsible for selling tickets and making sure the customers knew which theater their movie would be shown in. If I was working behind the concession stand I was responsible for any food products that we served. And, lastly if I worked usher I was responsible for the cleanliness of the building. Ranging from cleaning up a spill or cleaning all the theaters in between shows.
Education
High School -
Saginaw High School
Saginaw, MI01.2011
Timeline
Shift Lead
Jersey Mikes
10.2025 - Current
Operator
Systex Product Corporation
04.2025 - 01.2026
Custodian
LGC Global
12.2024 - 04.2025
Cook
Buffalo Wild Wings Go
08.2024 - 11.2024
Crew Leader
Subway
01.2024 - 07.2024
Part Time Manager
Claire's
09.2023 - 01.2024
Legal Clerk I
APS Employment Services, Inc.
02.2023 - 08.2023
Commissioned Sales Associate
Lover's Lane & Co.
08.2022 - 02.2023
Campus Greeter
Kelly Services
03.2022 - 04.2022
Customer Service Representative
World Travel Holdings
10.2021 - 02.2022
Operator
QSS- Hemlock Semiconductors
04.2019 - 08.2021
Customer Service Representative
Morley
09.2016 - 03.2019
Mobile Sales Specialist
Best Buy
08.2015 - 09.2016
Cashier/Usher
Goodrich Quality Theaters
05.2014 - 06.2015
High School -
Saginaw High School