Nina Smarczewski
Eastpointe,MI
Summary
On my path into the dental field, I am looking for the first stepping stone into my future dental career. I am interested in the pediatric dental field, because working with children is my passion. In my current position as a Shift Lead at Pet Supplies Plus, I have honed my skills in customer service and Microsoft Word/Excel. I am looking for a position as a dental assistant. I am looking to continue building my customer service skills, and to continue my love for working with and providing services to people.
Overview
3
3
years of professional experience
Work History
Shift Lead
Pet Supplies Plus
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Responded to and resolved customer questions and concerns.
Pool Attendant
Lake Saint Claire Pool
05.2023 - 09.2023
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Hostess
Bob Evans Restaurant
08.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
South Lake High School
21900 E 9 Mile Rd, St Clair Shores, MI 4808006-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Complaint resolution
- Goal setting and tracking
- Verbal and written communication
- Attention to detail
Timeline
Shift Lead
Pet Supplies Plus
09.2023 - Current
Pool Attendant
Lake Saint Claire Pool
05.2023 - 09.2023
Hostess
Bob Evans Restaurant
08.2022 - 04.2023
High School Diploma -
South Lake High School
Similar Profiles
LAURA KELLYLAURA KELLY
Office Manager at Pet Pros Choice / Kona's Pet SuppliesOffice Manager at Pet Pros Choice / Kona's Pet Supplies
Seth ChavezSeth Chavez
Retail Sales Associate at Pet Supplies PlusRetail Sales Associate at Pet Supplies Plus
Shelby SidockShelby Sidock
Groom Tech at Pet Supplies PlusGroom Tech at Pet Supplies Plus
JESSICA FERNANDEZJESSICA FERNANDEZ
Market Team Leader at Pet Supplies PlusMarket Team Leader at Pet Supplies Plus
TRACY FIELDSTRACY FIELDS
Rehabilitation Technician at PACE Southeast MichiganRehabilitation Technician at PACE Southeast Michigan