Ashley Lemus
Houston
Summary
Dedicated Shift Lead with expertise in resolving customer complaints and enhancing satisfaction. Skilled in employee training and performance monitoring, ready to contribute to team success. Proficient Shift Lead with a strong background in employee training and team collaboration. Demonstrated ability in conflict resolution and performance analysis, driving improvements in customer service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dutchbros
Spring
07.2023 - Current
- Monitored performance metrics to identify areas for improvement.
- Resolved customer complaints swiftly to enhance satisfaction.
- Trained new hires on company policies and operational procedures.
- Supported team members in daily tasks to foster collaboration.
Education
High School Diploma -
Carl Wunsche High School
Spring, TX05-2033
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Customer service
- Team collaboration
- Performance monitoring
- Employee training
- Conflict resolution
- Data analysis
- Problem solving
- Time management
Timeline
Shift Lead
Dutchbros
07.2023 - Current
High School Diploma -
Carl Wunsche High School
Some College (No Degree) -
Lone Star College