Chastity Roberts
Orlando,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Enrollment Specialist
Perdoceo Education
05.2022 - 07.2023
- Assist potential students by provided educational opportunities at one of Our three online universities
- Took initial intake information gauge student and work experience
- Guided students through the registration process
- Maintained institutional solvency with current, accurate and fully compliant financial records
- Developed or used assessment instruments to monitor student learning results
- Helped students build social, emotional and academic skills
- Defined and articulated learning outcomes, measurements, performance metrics and changes to improve student learning
- Answered student, family and visitor questions with friendly and knowledgeable support
- Improved student educational plans by advising on course selection, progress plans and career decisions.
Quality Assurance Analyst / Claims Processor
Orange County Housing And Community Development
05.2020 - 05.2022
- Endure that the final product observes the company's quality standards
- In general detail-oriented professional responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes
- Analyze insurance information, perform data entry, handled insurance claims reimbursements, and decided whether a claim should be processed or denied.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Specialty Pharmacy Representative I
CVS Health
11.2019 - 05.2020
- Provided telephone support to patients receiving life sustaining prescription medication therapy
- I was responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and processing claims
- Medical collections and Insurance verification.
- Entered and processed patients' prescriptions into internal system.
Customer Service Supervisor
American Express Travel
05.2015 - 11.2019
- Assisted agents and customers that were escalated to Tier 2 to resolve their issues or concerns.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Care / Technical Support
XEROX
06.2013 - 04.2015
- Call Center taking incoming customer care, billing and technical support calls for Microsoft customers
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Supervisor
MAGAZINE WAREHOUSE
05.2005 - 06.2013
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Orlando, FL05.2024
Medical Assistant Certified Phlebotomist -
MedTech College
Fort Wayne, IN05.2015
High School Diploma -
Gold Coast Academy
West Palm Beach, FL06.1993
Skills
- Help Desk
- Helpdesk Support
- Desktop Support
- Tech Support
- Service Desk
- Call Center
- Customer Support
- CSR
- Customer Service
- Customer Care
- Supervising Experience (10 years)
- Clerical Experience (10 years)
- Administrative Assistant (5 years)
- Medical Collection
- Outbound Sales
- Phlebotomy
- EMR Systems
- Insurance Verification
- Patient Care
- Venipuncture
- Experience Administering Injections
- Medical Records
- Vital Signs
- Anatomy Knowledge
- CPT Coding
- Medical Terminology
- Certifications and Licenses
- Driver's License
- Report Writing
- Transition Coordination
- Needs Assessments
- Special Events
- Resource Advocacy
- Problem Resolution
- Friendly, Positive Attitude
- Good Work Ethic
- Organizational Skills
- Microsoft Office
- Reliable & Trustworthy
- Critical Thinking
- Team Building
- Training & Development
- Planning & Organizing
- Flexible Schedule
- Supervision & Leadership
- Team Management
- Computer Skills
- Data Management
- Basic Math
- People Skills
- Conflict Resolution
- Active Listening
- Sales Expertise
- Staff Training
- Report Creation
- Customer Relations
Certification
Certified Medical Assistant (AAMA)
May 2015 to Present
Additional Information
- Willing to relocate: Anywhere
Timeline
Student Enrollment Specialist
Perdoceo Education
05.2022 - 07.2023
Quality Assurance Analyst / Claims Processor
Orange County Housing And Community Development
05.2020 - 05.2022
Specialty Pharmacy Representative I
CVS Health
11.2019 - 05.2020
Customer Service Supervisor
American Express Travel
05.2015 - 11.2019
Customer Care / Technical Support
XEROX
06.2013 - 04.2015
Customer Service Supervisor
MAGAZINE WAREHOUSE
05.2005 - 06.2013
Bachelor of Science - Business Administration And Management
Strayer University
Medical Assistant Certified Phlebotomist -
MedTech College
High School Diploma -
Gold Coast Academy
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