Chastity Rowles
Riverton,WY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Assistant Biller and Coder
Rapid Medical llc
Colorado Springs, Colorado
01.2005 - 03.2007
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Ensured timely filing of all claims within established guidelines.
- Filed and submitted insurance claims.
- Documented and filed patient data and medical records.
- Maintained accurate records of customer invoices and billing information.
- Generated monthly invoice statements for customers using computerized accounting systems.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Entered charge rationale in patient account notes.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
Manager
McDonald's
Riverton, Wyoming
01.2018 - 2/23/23
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Education
MEDICAL BILLING AND CODING -
Florida Technical College
Orlando, FL12-2024
High School Diploma -
Kiowa High School
Kiowa, CO05-2002
No Degree - MESSAGE
Denver School of Message Therapy
Denver, COSkills
- Accurate data entry
- Deadline adherence
- Report generation
- Data entry
- Customer communication
- Spreadsheet management
- Customer service
Timeline
Manager
McDonald's
01.2018 - 2/23/23
Assistant Biller and Coder
Rapid Medical llc
01.2005 - 03.2007
MEDICAL BILLING AND CODING -
Florida Technical College
High School Diploma -
Kiowa High School
No Degree - MESSAGE
Denver School of Message Therapy