Chastity Tidwell
Mooresville,NC
Summary
Driven and adaptable hospitality professional with extensive experience as a lead server and front-of-house supervisor, now pursuing a long-term career in wine and spirits sales. Known for strong customer communication, attention to detail, and the ability to build lasting relationships with guests and team members alike. Skilled in multitasking, time management, and leading by example in fast-paced environments. Ready to bring service expertise, product knowledge, and a passion for the industry into a sales-focused role.
Overview
13
13
years of professional experience
Work History
Lead severer & Supervisor
On the nines
Mooresville, NC
11.2023 - Current
Bank Teller
First Citizens Bank
01.2022 - 09.2023
- Handled currency orders and shipments.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Head Server
Soul Gastrolounge
07.2014 - 03.2022
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Delivered prompt service to prioritize customer needs.
Lead Barista
Starbucks
02.2012 - 08.2014
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers about new products.
Education
Esthetics -
Aveda Institute
Charlotte, NC02.2017
Skills
- Customer Relationship Development
- POS Systems
- Time Management
- Customer Service
- Communication
- Training development
- Effective communication
- Team leadership
- Financial management
- Complex Problem-solving
Timeline
Lead severer & Supervisor
On the nines
11.2023 - Current
Bank Teller
First Citizens Bank
01.2022 - 09.2023
Head Server
Soul Gastrolounge
07.2014 - 03.2022
Lead Barista
Starbucks
02.2012 - 08.2014
Esthetics -
Aveda Institute