Chatauqua Hill
Dayton
Summary
Results-oriented healthcare leader with extensive experience exceeding 15 years in clinical operations, business office management, and effective team leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Office Manager
Helaing Touch Agency LLC.
01.2022 - Current
- Oversaw daily office operations, staff scheduling, and labor cost control across multiple departments.
- Implemented new compliance policies and quality assurance procedures, improving regulatory readiness by 40%.
- Spearheaded a remote support project funded by a DODD grant, enhancing care delivery and client access.
- Recruited, onboarded, and trained new staff, leading to a 25% increase in team productivity.
- Developed and managed department budget, reducing unnecessary expenditures by 15%.
Lead Registered Medical Assistant
Oncology Hematology Care/Premier Blood&Cancer
09.2018 - 12.2021
- Facilitated procedures and clinical documentation for oncologists, enhancing workflow efficiency.
- Coordinated surgery scheduling and diagnostic testing to streamline patient flow.
- Enhanced patient education efforts through effective communication of treatment plans, discharge instructions, and follow-up recommendations.
- Maintained lab inventory and conducted monthly quality audits ensuring compliance with CLIA and OSHA regulations.
- Mentored junior medical assistants while developing effective screening protocols.
- Strengthened relationships with external providers, ensuring timely referrals for specialty services when needed.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
Registered Medical Assistant
Five Rivers Health Centers
06.2013 - 09.2018
- Executed specimen collection and administered medications accurately.
- Developed EMR provider templates to enhance clinical documentation efficiency.
- Facilitated effective patient communication and coordinated treatment planning.
- Ensured compliance with HIPAA guidelines while maintaining confidentiality of sensitive information.
Certified Medical Assistant
Dematologist of Southwest Ohio
07.2006 - 03.2013
- Assisted in minor surgical procedures, cosmetic and laser treatments.
- Managed physician schedules efficiently.
- Performed venipuncture and upheld accurate specimen collection protocols.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Education
Associate of Applied Science - Medical Assistant
Miami Jacobs Career College
Dayton, OH04-2025
Skills
- Leadership and team management
- Strategic planning and execution
- Financial oversight and budgeting
- Compliance and policy development
- Project management
- Conflict resolution and mediation
- Office administration
- Performance management
- Staff training and development
- Community engagement and marketing
- Quality metrics and continuous improvement
- Microsoft Office Suite and EMR systems
Accomplishments
- Remote Support Project Leader: Directed implementation of a remote care platform funded by the Ohio DODD grant; increased client engagement by 30%.
- Process Improvement: Reduced office supply waste by 20% through inventory system overhaul.
- Community Outreach: Launched successful local marketing campaign, increasing patient inquiries by 40%.
Certification
- Registered Medical Assistant | April 2005
- American Red Cross CPR Instructor | March 2022
- ACHC Mastering Home Care Marketing | November 2023
Timeline
Business Office Manager
Helaing Touch Agency LLC.
01.2022 - Current
Lead Registered Medical Assistant
Oncology Hematology Care/Premier Blood&Cancer
09.2018 - 12.2021
Registered Medical Assistant
Five Rivers Health Centers
06.2013 - 09.2018
Certified Medical Assistant
Dematologist of Southwest Ohio
07.2006 - 03.2013
Associate of Applied Science - Medical Assistant
Miami Jacobs Career College
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