Chatavia Teague
Kenosha
Summary
Dynamic Customer Experience Manager with a proven track record at Victoria’s Secret, excelling in coaching and team development. Expert in visual merchandising and sales management, driving top-line growth through strategic performance management. Committed to delivering exceptional customer service while maintaining operational excellence and visual standards.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Victoria’s Secret
Gurnee
11.2016 - Current
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
- Responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
- Owned the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborated with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Conduct floorset mapping and execution, product launch support, onboarding, and shipment processing.
Education
Bachelor of Arts - Communication
Western Illinois University - Quad Cities
Moline, IL05-2017
Skills
- Coaching and development of the team
- Payroll management
- Employee training
- Visual merchandising
- Customer service
- Sales management
- Performance management
Timeline
Customer Experience Manager
Victoria’s Secret
11.2016 - Current
Bachelor of Arts - Communication
Western Illinois University - Quad Cities
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