SYDNIE REID
Cranford,NJ
Summary
Strategic retail leader with a proven record of driving sales performance, developing high-performing teams, and delivering exceptional customer experiences in high-volume environments. Experienced in executing company initiatives, analyzing business trends, and implementing operational strategies that improve productivity and revenue performance.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Macy’s
Short Hills, NJ
02.2023 - Current
- Lead customer experience and sales execution initiatives in a high-volume retail environment generating $49M+ annually.
- Lead and develop a team of 30+ colleagues to achieve store sales targets while improving customer experience metrics.
- Helped drive 2% profit growth in a $49M+ high-volume store through strategic workforce planning, sales coaching, and operational efficiency improvements.
- Analyze sales trends and KPIs to identify opportunities to improve business performance.
- Develop workforce coverage strategies to optimize staffing during peak periods.
Assistant Store Manager
GUESS
Elizabeth, NJ
08.2022 - 02.2023
- Collaborated with store leadership to drive sales initiatives and ensure adherence to operational excellence.
- Achieved high standards in visual merchandising and store cleanliness, contributing to an enhanced customer experience. Delivered comprehensive training on product knowledge and sales strategies, resulting in improved team performance. Streamlined inventory management practices, leading to reduced shrinkage and improved profitability.
Customer Service Supervisor
Hallmark Aviation
Newark, NJ
02.2019 - 10.2022
- Directed passenger service teams to ensure adherence to high service standards.
- Facilitated support for passengers with special needs, including disabled elderly individuals and unaccompanied minors.
- Facilitated resolution of immigration and COVID-related discrepancies during arrival and departure processes.
- Oversaw baggage claim and delivery operations, ensuring timely communication of delays or discrepancies to passengers.
- Addressed complaints and operational issues to restore passenger confidence prior to departure.
- Spearheaded team productivity initiatives and streamlined workflow to achieve quality service objectives.
- Led development of a comprehensive customer service training program to enhance staff capabilities and performance.
Operations Supervisor
Kate Spade
Elizabeth, NJ
11.2020 - 06.2021
- Executed and oversaw store opening and closing procedures, ensuring compliance with operational standards.
- Executed accurate processing of all POS transactions and inventory functions, ensuring operational efficiency.
- Spearheaded continuous improvement initiatives to minimize waste, boost efficiency, and elevate overall productivity within the organization.
- Oversaw daily operations to enhance performance and ensure efficient workflows.
- Executed regular performance evaluations for direct reports, pinpointing areas for improvement and establishing development goals.
- Established and executed standard operating procedures to enhance service delivery consistency across all shifts.
Passenger Service Agent
Worldwide Flight Services
Newark, NJ
02.2016 - 02.2019
- Directed check-in procedures to facilitate timely boarding while ensuring compliance with industry standards.
- Managed coordination of baggage handling processes to streamline operations and improve service delivery.
- Supported passenger needs by providing outstanding customer service and resolving issues promptly.
- Developed and implemented strategies to streamline workflow and boost operational efficiency.
- Facilitated resolution of passenger issues to enhance overall customer satisfaction and loyalty.
- Provided outstanding customer support during peak operational hours, fostering a calm and professional atmosphere.
- Responded effectively to dynamic flight schedules and gate assignments to ensure operational efficiency.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZSkills
Oversaw team performance and customer service initiatives to enhance store efficiency and profitability
Cultivated team development in hospitality and performance to enhance customer experience metrics and achieve sales goals
Implemented strategic workforce planning and sales coaching to achieve 2% profit growth in a $49M high-volume retail environment
Superheaded coaching and accountability strategies to boost sales performance and achieve organizational goals
Designed and optimized strategies for effective talent development and succession planning to enhance organizational growth
Timeline
Customer Experience Manager
Macy’s
02.2023 - Current
Assistant Store Manager
GUESS
08.2022 - 02.2023
Operations Supervisor
Kate Spade
11.2020 - 06.2021
Customer Service Supervisor
Hallmark Aviation
02.2019 - 10.2022
Passenger Service Agent
Worldwide Flight Services
02.2016 - 02.2019
Bachelor of Science - Human Resources Management
University of Phoenix