Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chatazia Smith

Bluffton,GA

Summary

Dynamic Customer Service Representative with proven expertise at Aptara, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Developed a feedback system that drove actionable improvements, showcasing a commitment to service excellence and a strong ability to handle high-stress situations effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kelly Connect
Work From Home
01.2023 - 02.2025
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Customer Service Representative

Aptara
Work From Home
07.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Follow-up skills

Timeline

Customer Service Representative

Kelly Connect
01.2023 - 02.2025

Customer Service Representative

Aptara
07.2021 - 01.2023

High School Diploma -

Randolph Clay High School
Chatazia Smith