Chatrina R. Laurzano
Santa Maria
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Lash Artist
Lashed and Love Beauty Studio
09.2023 - 10.2024
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
Online Seller
Pink Closet By Chat
07.2019 - 10.2023
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
Sr. Agent, Collection Specialist
Iqor Philippines (JP Morgan Chase Card Services)
10.2007 - 06.2012
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
Barista
Starbucks (Rustans Coffee)
06.2005 - 01.2007
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Arts - English
Pampanga Agricultural College
10.2004
Education - Major in English
Holy Angel University
03.2003
High School -
Angeles City High School Panda
03.2001
High School -
Largo High School
03.1999
Pre-school to Grade 6 -
Mater Carmeli School
03.1997
Skills
- Customer service
- Building rapport
- Computer proficiency
Personal Information
- Age: 41
- Place of Birth: Pampanga, Philippines
- Filipino
- US Resident
- Date of Birth: 03/19/83
- Marital Status: Married
Timeline
Lash Artist
Lashed and Love Beauty Studio
09.2023 - 10.2024
Online Seller
Pink Closet By Chat
07.2019 - 10.2023
Sr. Agent, Collection Specialist
Iqor Philippines (JP Morgan Chase Card Services)
10.2007 - 06.2012
Barista
Starbucks (Rustans Coffee)
06.2005 - 01.2007
Education - Major in English
Holy Angel University
High School -
Angeles City High School Panda
High School -
Largo High School
Pre-school to Grade 6 -
Mater Carmeli School
Bachelor of Arts - English
Pampanga Agricultural College
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