Chaufia White
Chesapeake,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Select Management Resources
12.2004 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Process incoming applications for lines of credit.
- Process monthly payments for current customers.
- Process paperwork for bankruptcy accounts and represent the company in court for garnishment accounts.
Stocker
Walmart
09.2019 - 02.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Education
No Degree - Business/Marketing
Norfolk State University
Norfolk, VAHigh School Diploma -
Hertford County High School
Ahoskie, NC06.1999
Skills
- Strong Analytical and Problem-Solving Skills
- Credit Card Payment Processing
- Customer Data Confidentiality
- Active Listening
- Call Center Operations
- Sales and Upselling
- Understanding Customer Needs
- Spreadsheets
- Account Management
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Research
Timeline
Stocker
Walmart
09.2019 - 02.2021
Customer Service Representative
Select Management Resources
12.2004 - Current
No Degree - Business/Marketing
Norfolk State University
High School Diploma -
Hertford County High School
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