Chaunah Leatch

Work From Home Agent

Bright Wheel

08.2021 - Current

Work From Home AgentBright WheelAugust 2021 - Present
Effectively utilized time management strategies to balance workload demands with personal responsibilities while working remotely.- Demonstrated excellent multitasking abilities by managing simultaneous tasks without compromising service quality.
Navigated complex systems to provide empathetic support, ensuring high levels of customer satisfaction and retention.
Maintained client confidentiality and safeguarded sensitive data while resolving customer inquiries.
Navigated computer systems efficiently, accessing information quickly and providing accurate responses during customer interactions.
Resolved customer inquiries and complaints from multiple channels with minimal supervision, ensuring timely support and positive client experiences.
Managed a high volume of incoming calls, employing effective problem-solving techniques to address customer issues swiftly.
Established rapport with customers through active listening, demonstrating empathy and understanding of their needs and concerns.
Maintained high confidentiality levels, protecting sensitive customer information in compliance with data security protocols.
Provided personalized assistance to enhance overall customer satisfaction and retention rates.
Adhered to company quality assurance guidelines, ensuring professionalism in all communications with clients.
Delivered exceptional verbal communication skills during phone conversations, fostering a positive customer experience.

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